Manager, Advanced Support Consulting

Bonterra

Manager of Advanced Support Consultants at Bonterra enhancing social good through innovative technology solutions and team leadership. Leading client engagement and ensuring exceptional service delivery.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Advanced Support Consultants
Serve as an escalation point for key clients
Oversee services delivery for clients
Champion integration of Bonterra's impact management solutions
Monitor metrics to measure team success against strategic KPIs

Requirements

What you’ll need

2+ years of team lead or management experience in a SaaS professional services organization
Proven experience in a technical support or consulting role
Strong problem-solving abilities
Excellent client-facing and communication skills
Strong understanding of system configurations and technical troubleshooting
Experience working with non-profit organizations (preferred)

Benefits

Comp & perks

Comprehensive benefits package
Health insurance
401(k) matching
Professional development opportunities
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportconsultingsystem configurationstechnical troubleshooting

Soft Skills

leadershipmentoringproblem-solvingclient-facing communicationcommunication