Client Support Specialist I

Bonterra

Entry-level support position at NGP VAN assisting Democratic campaigns and progressive organizations. Resolve client inquiries with empathy and collaborate with teams for effective solutions.

Posted 5/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $58,700 per yearWebsite

About the role

Key responsibilities & impact

Provide timely responses to inbound support requests
Triage and resolve client issues collaboratively
Escalate complex or urgent issues according to protocols
Maintain detailed records of client interactions
Participate in team meetings and skills trainings

Requirements

What you’ll need

1 year of experience working with compliance, fundraising, and/or email tools
Knowledge of NGP8, EveryAction, VAN or VoteBuilder
Excellent oral and written communication skills
Strong critical thinking and problem-solving ability
Professional phone manner and patience
Proven ability to self-motivate and demonstrate work ethic
Strong collaboration skills

Benefits

Comp & perks

Comprehensive benefits package that supports health and well-being
Opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compliancefundraisingemail toolsNGP8EveryActionVANVoteBuilder

Soft Skills

oral communicationwritten communicationcritical thinkingproblem-solvingprofessional phone mannerpatienceself-motivationwork ethiccollaboration