EA Client Support Specialist

Bonterra

Customer Support Specialist providing exceptional user support through email, chat, and phone for Bonterra's tools. Collaborating closely with internal teams to address technical issues and ensure customer satisfaction.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $58,700 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support through email, chat, and phone channels.
Collaborate closely with internal teams to address technical issues and escalate concerns.
Swiftly identify and escalate technical issues to internal support teams.
Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.

Requirements

What you’ll need

At least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
Familiarity with Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of day-to-day responsibilities.
Excellent oral and written communication skills.
Strong critical thinking and logical problem-solving ability.
Willingness to learn.
Professional phone manner and undying patience.
Proven ability to self-motivate and demonstrated work ethic.
Detail-oriented and great at following up.

Benefits

Comp & perks

Comprehensive benefits package that supports health, well-being, and growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compliancefundraisingemail tools

Soft Skills

customer supportcommunication skillscritical thinkingproblem-solvingself-motivationwork ethicdetail-orientedfollow-uppatience