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Bonterra

Client Support Specialist

Bonterra

Customer Support Specialist providing exceptional support via email, chat, and phone. Collaborating with teams to resolve technical issues and ensure customer satisfaction.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $58,700 per yearWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Provide exceptional customer support across email, chat, and phone channels.
  • Swiftly and accurately address customer inquiries with professionalism.
  • Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams.
  • Ensure timely ticket escalation to appropriate departments.
  • Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.
  • Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance.
  • Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn.

Requirements

What you’ll need
  • Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction.
  • Previous experience in teaching or training, including mentoring, tutoring, and/or software support.
  • Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is preferred.
  • Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus.
  • Proficiency or familiarity with a coding language such as HTML/CSS or SQL is preferred.

Benefits

Comp & perks
  • Comprehensive benefits package that supports your health, well-being and growth - explore full details here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
HTMLCSSSQL
Soft Skills
customer supportattention to detailprofessionalismcollaborationoral communicationwritten communicationcritical thinkingproblem-solvingwillingness to learn