Senior Client Success Manager

Bonterra

full-time

Posted on: 2/12/2026

Location Type: Remote

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💰 $98,300 - $129,231 per year

About the role

Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
Build real relationships with organizers, fundraisers, and campaign staff — not just email threads
Represent NGP VAN professionally at conferences, summits, and client-hosted events
Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)
Collaborate with Product, Support, and Client Success teams to develop and update training materials
Customize curricula to reflect client use cases, election timelines, and organizing strategies
Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
Gather feedback from clients during and after trainings to assess effectiveness

2–5 years of experience in client services, training, organizing, or event-based roles
2-3 cycles of political experience
Hands-on experience facilitating in-person trainings or workshops
Strong public speaking and group facilitation skills
Excellent organizational and time-management abilities
Comfort with frequent travel and working evenings or weekends during campaign cycles
Ability to build trust quickly and work effectively with diverse audiences under pressure

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NGP VANfacilitating trainingsworkshopscurriculum developmentevent coordination

Soft Skills

public speakinggroup facilitationorganizational skillstime-managementrelationship buildingtrust buildingworking under pressure