Bonterra

Director, Product Design and UX Research

Bonterra

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $130,000 - $180,000 per year

Job Level

Lead

About the role

  • Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio.
  • Operate as a player‑coach—hands‑on with important work while coaching and growing a multidisciplinary team across products.
  • Bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes.
  • Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value.
  • Champion accessibility (WCAG 2.x/3.0) and inclusive design principles.
  • Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.
  • Integrate qualitative and quantitative research into product decisions.
  • Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.
  • Use AI tools to improve workflows and collaboration.
  • Build operating rituals that improve velocity, quality, and alignment.
  • Develop talent—hire, onboard, mentor, and create growth pathways.
  • Define and track UX health metrics to measure impact.
  • Represent design and research at the leadership table.
  • Provide empathetic leadership to union and non-union employees.

Requirements

  • 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus.
  • Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products.
  • Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact.
  • Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions.
  • Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews.
  • Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it.
  • Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs.
  • Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions.
  • At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.