User Researcher

• Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio.
• Operate as a player‑coach—hands‑on with important work while coaching and growing a multidisciplinary team across products.
• Bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes.
• Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value.
• Champion accessibility (WCAG 2.x/3.0) and inclusive design principles.
• Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.
• Integrate qualitative and quantitative research into product decisions.
• Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.
• Use AI tools to improve workflows and collaboration.
• Build operating rituals that improve velocity, quality, and alignment.
• Develop talent—hire, onboard, mentor, and create growth pathways.
• Define and track UX health metrics to measure impact.
• Represent design and research at the leadership table.
• Provide empathetic leadership to union and non-union employees.

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