Customer Service Representative
Bonfe Plumbing, Heating & Air Service, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: South Saint Paul • Minnesota • United States
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Salary
💰 $23 per hour
About the role
- Manage inbound and outbound customer calls in line with department KPIs.
- Deliver exceptional service using empathy, problem-solving, and clear communication.
- Advocate for both the customer and Bonfe’s reputation.
- Collaborate with team members to achieve company and departmental goals.
- Participate in ongoing training and career development.
Requirements
- Customer service experience (call center background is a plus).
- Familiarity with Microsoft Office and standard office equipment.
- Positive attitude and strong communication skills.
- Ability to stay calm under pressure and handle unexpected challenges.
- Accountability and honesty.
- Eagerness to help customers and teammates alike.
- Strong multitasking and time management skills.
- Independent, Problem-solving mindset and attention to detail.
- Open to feedback and committed to continuous self-improvement.
Benefits
- Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
- Optional vision insurance.
- 401(k) Plan with generous company match (eligible after 6 months).
- Paid Time Off to relax and recharge.
- Paid Training & professional development.
- Uniforms Provided.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecall center backgroundmultitaskingtime managementproblem-solvingattention to detail
Soft Skills
empathyclear communicationpositive attitudecalm under pressureaccountabilityhonestyeagerness to helpopen to feedbackcommitment to self-improvement