Registered Nurse – Transfer Center Specialist

Bon Secours

RN Transfer Center Specialist coordinating patient transfers for Conduit Health Partners. Responsible for ensuring effective patient acceptance and bed placement while collaborating with facilities and clinical teams.

Posted 7/31/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical decision-making, effective communication, and regulatory compliance within healthcare settings. Proficient in EHR data entry and problem-solving to ensure optimal patient outcomes and operational efficiency.

Highest-signal resume keywords

Active Registered Nurse (RN) LicensureEHR Data EntryAcute Care ExperienceRegulatory Compliance KnowledgeEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Decision MakingPatient Information DocumentationProblem-Solving SkillsProcess ImprovementTimely Access Coordination

Soft Skills

Effective CommunicationCritical ThinkingTeam Collaboration

Tools & Technologies

Epic Electronic Health RecordGenesys Contact CenterTelephony SystemsOffice Systems

Certifications & Qualifications

Active Multistate/Compact Registered Nurse (RN) LicensureAssociate Degree of Nursing (ADN)

Industry Keywords

EMTALAHIPAAQuality InitiativesHealthcare Contact CenterPatient Outcome

About the role

Key responsibilities & impact

Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilities, and physician offices to initiate acceptance and expedite decision making relative to a potential access, focusing on quality, safety and efficiency.
Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows.
Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI.
Uses problem-solving skills to make recommendations that promote the best potential patient outcome based on clinical information, patient and/or physician preferences, and the capability/capacity of both transferring and receiving facilities.
Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.
Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives.
Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.
Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.
Participates in process improvement, professional development, and peer review.
Maintains active RN licensure within the states transfer center services are provided.
Responsible for other tasks and analysis as requested/directed.

Requirements

What you’ll need

Active Registered Nurse (RN) – Required
Active multistate/compact registered nurse (RN) licensure - Required (*if applicable based on state of residence***)
Associate Degree of Nursing or diploma (ADN) - Required
Bachelor’s degree of nursing (BSN) – Preferred
1 year of acute care experience – Required.
3+ years of acute care experience – preferred
Healthcare contact center – preferred
Epic electronic health record – preferred
Genesys contact center – preferred

Benefits

Comp & perks

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support