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Director, Clinical Systems Design
Bon Secours Mercy HealthDirector of Clinical Systems at Bon Secours Mercy Health focusing on architecting human-centered clinical workflows. Leading safety and reliability principles for optimized healthcare delivery.
About the role
Key responsibilities & impact- This strategic leader is responsible for architecting safe, reliable, and human-centered clinical workflows across the enterprise.
- This role focuses on designing and standardizing high-risk clinical processes, integrating human factors, and embedding reliability principles to ensure that healthcare teams can consistently deliver safe, efficient, and high-quality care.
- The Director serves as a systems design authority, partnering with clinical leaders, operations, IT, supply chain, and other key stakeholders to proactively reduce risk and optimize clinical care.
- Lead system-level clinical workflow design and standardization for high-risk processes.
- Collaborate with Continuous improvement and Safety teams to translate lessons from events and performance data into systemic design improvements.
- Define and monitor reliability thresholds for critical clinical processes.
- Partner with key stakeholders including IT, facilities, operations, and clinical leaders to review and approve major workflow and technology projects from a safety and reliability perspective.
- Ensure clinical design solutions are scalable, sustainable, and aligned with enterprise safety, reliability, and performance goals.
- Integrate human factors and human-centered design principles into all clinical system changes.
- Provide thought leadership and education in clinical systems design, human factors, and safety engineering within the organization.
Requirements
What you’ll need- Masters Degree in a clinical field, nursing, engineering, human factors, or a related field (required)
- 7-10 years of healthcare experience with clinical systems design, human factors, reliability engineering, or high reliability healthcare operations (required)
- 7-10 years demonstrated experience with enterprise-level workflow design, proactive risk assessments, and implementation oversight (preferred)
- Certified Professional in Patient Safety (CPPS)
- Certified Professional in Healthcare Quality (CPHQ)
- Human Factors (preferred)
- Clinical or engineering certification (preferred)
Benefits
Comp & perks- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical systems designworkflow designreliability engineeringrisk assessmentshuman factorssafety engineeringperformance data analysissystemic design improvementshigh reliability healthcare operationsclinical process standardization
Soft Skills
leadershipcollaborationcommunicationthought leadershipeducationstrategic thinkingproblem-solvingstakeholder engagementorganizational skillsproactive risk management
Certifications
Certified Professional in Patient Safety (CPPS)Certified Professional in Healthcare Quality (CPHQ)