Executive Director – Lab Services
Bon Secours Mercy Health
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Provide direct oversight for group labs and regional directors
- Promote and execute strategic vision for laboratory services
- Ensure adherence to financial, operational, and quality goals, and compliance with internal and external regulatory organizations and agencies
- Develop service level agreement with hospital executives for all laboratory services in the region
- Work with regional finance and operations leaders to set targets and monitor performance
- Lead cost savings and financial improvement initiatives across markets in the region
- Champion best associate experience by promoting and implementing industry-leading practices
- Monitor and reduce employee turnover rates
- Oversee Laboratory Outreach and Business Development in the region
- Align with group business development to support expansion of care delivery sites
- Oversee internal and external customer service surveys/scores
- Evaluate send-out testing and develop plans for insourcing within group core lab
- Develop and execute standardization of laboratory test menus and processes
- Work with medical directors to establish and achieve quality initiatives
- Accountable for quality events and driving the laboratory’s performance to the ministry’s goal of Zero Harm
- Succession and workforce planning
Requirements
- 4 year/ Bachelor’s Degree in Medical Laboratory Science or equivalent MLS or MLT
- Minimum of 7 years in Lab or Hospital Leadership
- Knowledge of CAP and CLIA regulations
- Strong financial acumen, quality background, and operational improvement experience
- Experienced in practicing and deploying Lean Six Sigma tools and techniques
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Laboratory services managementFinancial oversightOperational improvementQuality assuranceLean Six SigmaService level agreementsCost savings initiativesEmployee turnover reductionLaboratory test standardizationBusiness development
Soft skills
LeadershipStrategic visionCommunicationCollaborationCustomer servicePerformance monitoringSuccession planningWorkforce planningEmployee engagementProblem-solving
Certifications
Bachelor’s Degree in Medical Laboratory ScienceMLSMLT