Provide clinical care management services to identified eligible patients; coordinating care to obtain desired health outcomes, improve self-care abilities, and decrease unnecessary cost of care.
Perform standardized comprehensive needs assessment, identifying and addressing barriers to care and aligning patients with available benefits and resources.
Collaborate with patient, provider and care team to develop and implement a plan of care to ensure medically appropriate cost-effective care.
Utilize Motivational Interviewing techniques to activate patients in self-management of their chronic conditions.
Maintain a caseload of patients according to department policies; identify, enroll and manage patients in program for Transitions of Care/Complex Case Management/Chronic Disease Management.
Develop and implement care plans to maximize healthcare outcomes and facilitate wellness with periodic review and update according to department protocols.
Perform medication review and teach-back to ensure patient understanding and ability to adhere to medical regimen.
Collaborate with PCPs, Specialists, and Hospitalists to effectively implement a patient-centered care plan.
Perform patient outreach according to established protocols and document in electronic medical record.
Identify, execute, and track needed referrals to care and community resources.
Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization: right care, right place, right time.
Assist patient in advanced care planning to complete Advanced Directives.
Document all communications with patient and/or care team in electronic medical record.
Requirements
Minimum Education: Associate’s Degree in Nursing
Preferred Education: Bachelor’s Degree in Nursing (BSN)
Licensure/Certification Required: Registered Nurse with active License in State of Patient Care
Licensure/Certification Preferred: Case Management certification
Minimum Years and Type of Experience: 2-3 years acute care, home health or case management experience
Other Knowledge, Skills and Abilities Required: Excellent interpersonal communication and negotiation skills
Other Knowledge, Skills and Abilities Required: Strong analytical, data management and computer skills