Bolton

Quality Assurance Manager – Global Markets

Bolton

full-time

Posted on:

Location Type: Hybrid

Location: Cermenate • Italy

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About the role

  • Act as a key link between customers and internal teams, leveraging technical expertise and a solution-oriented mindset to enhance quality performance and deliver reliable, compliant products;
  • Act as the technical point of contact for customers on quality, food safety, and product specifications;
  • Manage customer technical requests and coordinate with internal teams (Quality, Plant QC, Regulatory, and Operations) to validate information;
  • Handle customer and consumer complaints end-to-end, including root cause analysis and corrective actions;
  • Support customer audits and technical visits;
  • Prepare and maintain customer technical documentation;
  • Monitor quality performance and contribute to continuous improvement of customer service processes.

Requirements

  • Master’s degree in Food Technology or similar;
  • 5+ years of experience;
  • Knowledge of quality and regulatory standards ISO 9001, GFSI, HACCP (ISO 22005, MSC and Social Accountability are considered a plus)
  • Advanced in MS365 Office;
  • Professional proficiency in Italian and English (Spanish is considered a plus);
  • Strong technical leadership and analytical thinking skills;
  • Ability to manage projects and multiple priorities effectively;
  • Clear communication skills and ability to work cross-functionally;
  • Continuous improvement mindset with a strong focus on innovation.
Benefits
  • Company canteen
  • Remote Working: Standard business hours with remote working options available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food technologyquality standardsregulatory standardsISO 9001GFSIHACCProot cause analysiscorrective actionsproject managementcontinuous improvement
Soft Skills
technical leadershipanalytical thinkingclear communicationcross-functional collaborationsolution-oriented mindsetcustomer serviceinnovation focusability to manage prioritiesproblem-solvingcustomer relationship management