Boldspace

Customer Success Manager

Boldspace

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Serve as the main point of contact for BoldStream™ customers, ensuring seamless onboarding, adoption and ongoing success
  • Develop a deep understanding of clients’ marketing, data and communications objectives and translate them into actionable platform usage strategies
  • Track platform performance and usage health; proactively identify opportunities to increase value and retention
  • Deliver training, workshops and product demos to empower client teams
  • Own renewal, upsell conversations and identify growth opportunities
  • Capture, prioritise and communicate customer feedback to influence product roadmap and feature development
  • Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations
  • In time, maintain accurate account records and reporting on KPIs such as NRR, churn and engagement metrics

Requirements

  • 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment
  • Strong understanding of marketing, brand communications or performance measurement
  • Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels
  • Comfort analysing data insights and building compelling value stories for clients
  • Tech-savvy and curious, quick to learn new tools and workflows
  • A collaborative team player with bias for action, ownership and improvement
  • Nice to Have
  • Experience with AI-enabled platforms, data visualisation tools, or marketing analytics
  • Knowledge of integrations, automation or API-driven workflows
  • Experience in a fast-growing startup or agency environment
Benefits
  • **Pensions:** a 5% employer contribution.
  • **Private Healthcare:** Vitality
  • **Holiday:** unlimited holiday (including all UK public holidays) – we trust our staff to take the time they need and still excel in their jobs – and days off for birthdays and moving house are guaranteed!
  • **Flexible working**
  • **Socials:** team socials regularly, chosen by the team.
  • **Team retreats:** time to get to know each other away from the office.
  • **Bonus:** transparent bonus structure where you can receive a % of base salary based on personal and company performance.
  • **Supporting good causes:** we contribute some of our outperformance to charitable causes which the team help choose.
  • **Wellness:** time within working hours every week for those that want or need it.
  • **Monthly benefits budget:** £50 per month, every month, to spend on whatever you want – from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching.
  • **A CARBON NEUTRAL BUSINESS**
  • Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysismarketing technologyperformance measurementcustomer successaccount managementSaaSAI-enabled platformsdata visualizationautomationAPI-driven workflows
Soft skills
communication skillspresentation skillsstakeholder engagementcollaborationownershipimprovementbias for actionclient empowermentproactive identificationcustomer feedback communication