Boldspace

Public Relations

• - Boldspace is seeking a Director to play a key part in the ongoing delivery, development and growth of the consumer PR offer, supporting the Head of Consumer PR in building the agency’s profile, strengthening client relationships and identifying opportunities for growth.
• - You will be hands-on, strategically minded and growth-oriented, with a strong consumer PR agency background and a passion for building fame, relevance and reputation for consumer brands.

Director – Consumer PR

Account Manager

• **Account Manager – Boldstream™**
• About Boldspace & Boldstream™
• Boldspace is a brand and communications agency, now in its sixth year, with consistent year-on-year growth. We help brands build meaning, reputation, and long-term value by bringing together strategy, creativity, communications, and insight.
• Central to this approach is Boldstream™, our proprietary AI platform, designed to help brands better understand the impact of their communications activity and make more informed decisions. Built in-house by a team with deep communications experience, Boldstream™ is shaped by the real-world needs of modern brand, marketing, and reputation teams.
• As Boldstream™ continues to evolve, particularly through investment in bleeding-edge AI-driven features and smarter automation, we’re looking for an Account Manager to own client relationships and ensure customers get real, ongoing value from the platform.

Technical Customer Success

• Serve as a primary point of contact for Boldstream™ customers, owning onboarding, technical enablement, adoption, and long-term success
• Develop a deep understanding of customers’ marketing, brand, communications, and performance data, and guide them in using Boldstream to answer real business questions
• Interpret and explain marketing analytics, dashboards, and data outputs, helping customers understand what the data means and how to act on it
• Support customers with the technical configuration of the platform, including data sources, integrations, reporting structures, and workflows
• Monitor platform usage, data quality, and customer health signals; proactively identify risks, opportunities for optimisation, and expansion potential
• Deliver product training, technical walkthroughs, workshops, and demos tailored to different stakeholder groups (marketing, analytics, leadership)
• Act as a technical escalation point for customers, working closely with analytics, product, and operations teams to resolve issues and improve outcomes
• Capture structured customer feedback, usage patterns, and data challenges, and translate these into actionable insights for the product roadmap
• Partner with commercial and leadership teams on renewals, upsell, and expansion conversations, grounded in demonstrated customer value
• Maintain accurate account documentation and contribute to reporting on KPIs such as engagement, retention, NRR, and churn
• Help define and refine scalable Customer Success processes as the platform and customer base grow

Director – Consumer PR

Account Manager

Technical Customer Success Manager, MarTech, SaaS, AI