Boldr

Manager

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner.
• Create and manage Client contracts such as MSAs and SLAs.
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues.
• Supervise and develop Team Captains through guidance, observation, and performance management activities.
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments.
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.

Client Experience Manager

Systems Engineer

• Serve as the primary technical administrator for the company HRIS, managing permissions, module configurations, and regular system maintenance
• Own the People Team’s security matrix, designing and managing user roles and access levels to ensure efficient workflows while protecting sensitive data
• Execute the “build” phase of new technology rollouts, including setting up integrations, configuring new system modules, and testing automated workflows
• Apply familiarity with logic and basic scripting structures to support advanced system configurations and API troubleshooting
• Support systems integration efforts, including working with APIs, SFTP, EIBs, or related integration frameworks where applicable
• Serve as the Tier 2 escalation point for complex system issues that cannot be resolved by the broader HR team, liaising directly with vendor support when necessary
• Provide support and training to People team members and end-users on HRIS functionality
• Lead proactive system “health check” audits of configurations, permissions, and automated workflows to ensure technical precision and identify areas for process improvement
• Map complex HR workflows and translate them into clean, automated system permissions and scalable configurations
• Ensure data integrity, compliance, and governance standards across the HR system landscape
• Develop and maintain clear technical documentation, including system configurations, audit findings, workflow logic, and integration mappings
• Collaborate cross-functionally stakeholders to analyze HRIS processes and implement enhancements
• Participate in system upgrades, implementations, and transformation initiatives, including testing, validation, and documentation
• Assist in the technical deployment of AI tools within People systems
• Prepare datasets to support AI-driven initiatives and automation workflows
• Test AI-driven automations and validate system logic
• Monitor the performance and effectiveness of new “smart” workflows and automated processes
• Support continuous optimization of AI-enabled system functionality
• Create and maintain PX reports, dashboards, and analytics to provide accurate and actionable data
• Support reporting needs across the employee lifecycle, including hiring, onboarding, compensation, and performance management
• Ensure reporting accuracy through structured data governance and validation processes

HR Systems Analyst – HRIS, LMS, ATS

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner.
• Create and manage Client contracts such as MSAs and SLAs.
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues.

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner.
• Create and manage Client contracts such as MSAs and SLAs.
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues.
• Supervise and develop Team Captains through guidance, observation, and performance management activities.
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments.
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills.
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling.
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization.
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA.
• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr.
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion.
• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus.
• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

Manager, Client Experience

• Maintain and nurture Boldr’s Client relationships
• Develop and empower Boldr’s Team Captains
• Act as a business owner taking accountability for Client and team success
• Foster a healthy working environment for team members
• Represent Boldr to Clients and act as the internal Client across various departments
• Manage day-to-day Client communication, performance reporting, training, and escalation management
• Maintain all Client Success tools and procedures

Accounting Manager

• Maintaining bookkeeping databases and spreadsheets, updating information as needed
• Creating reports and balance sheets that document overall profits and losses
• Analyze financial data and ensure compliance
• Continuous evaluation of current policies and recommendations for process improvements
• Handle sensitive information in a confidential manner
• Provide support for internal and external audits
• Investigating and resolving any irregularities or inquiries
• Assisting in general financial management and analysis
• Execute a variety of financial procedures, including
• Month-end and year-end closings
• Cash flow reports
• Monthly financial and management reports
• Conduct internal audits against standards and maintain internal records
• End-of-year processing and reconciliation including payment summaries
• Prepare global payroll reports necessary for internal reporting
• Administrative services in order to ensure effective and efficient support to operations
• Coordination efforts between payroll, human resources, finance, and other departments to ensure proper flow of operations
• Prepare, maintain, and organize check vouchers
• Organize and safe keep all financial documents
• Answer ticket in our helpdesk system
• In addition, other clerical and administrative duties as required are to be expected.

Client Experience Manager

HR Systems Analyst – HRIS, LMS, ATS

Client Experience Manager

Manager, Client Experience

Manager, Client Experience

Senior Accounting Associate