Boldr

Support Engineer

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions
• Support other team members to ensure program success

Technical Support Advocate – T1

Technical Support Advocate, T1

Revenue Operations

• Own HubSpot CRM administration — including properties, workflows, lifecycle management, automation, reporting
• Implement AI-enabled tools, automations, and process improvements within the GTM stack to drive efficiency and scalability
• Manage lead enrichment, data hygiene, and workflow automation (HubSpot, Clay, Zapier)
• Optimize GTM systems, maintain forecasting tools, and support reporting across teams
• Partner with senior admins or developers on complex integrations and tooling enhancements
• Scope and lead cross-functional RevOps initiatives — from concept through to project scoping and execution
• Triage and prioritise inbound RevOps requests, manage timelines, and track execution in ClickUp, and communicate updates accordingly
• Develop and maintain RevOps SOPs, playbooks, and enablement assets
• Provide light design support for internal resources(Google Slides, Cava)
• Identify blockers early, align stakeholders, and ensure project accountability
• Support revenue forecasting — pipeline reviews, forecast tracking, and reporting
• Drive process improvements within RevOps operations, systems, and workflows
• Manage contract workflows, approvals, and lifecycle management in our CLM and HubSpot
• Monitor dependencies, proactively communicate risks, and identify areas for process improvement

Senior Revenue Operations Specialist

QA Engineer

• - Ensure high-quality software is delivered in each release
• - Continuously test key use cases across the iOS app to identify any issues
• - Develop new and update existing test cases
• - Peer review of test cases, provide feedback and updates as needed
• - Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• - Update test results in the test tracking tool, Jira
• - Provide functional, accessibility, regression, API, and other testing types as needed
• - Report, track, and manage any discovered defects to resolution
• - Detect defects as early in the life cycle as possible
• - Support other areas of the project including training and analysis of testing tools and processes
• - Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• - Coordinate with all stakeholders for proper delivery of test deliverables to the client

Software QA Manual Tester

• Ensure high-quality software is delivered in each release
• Continuously test key use cases across the iOS app to identify any issues
• Develop new and update existing test cases
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in the test tracking tool, Jira
• Provide functional, accessibility, regression, API, and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

People Operations

• Employee Lifecycle & People Operations Ownership
• - Coordinate all aspects of the employee lifecycle, recruiting, onboarding, offboarding, and internal discussions
• - Partner with hiring managers and the HR team to schedule interviews, coordinate candidate communication, and assist in the recruitment process
• - Process status changes, promotions, and transfers for employees, ensuring accuracy and compliance
• - Complete offboarding paperwork in compliance with state and federal laws
• - Serve as the primary People Operations contact for employees, addressing Tier 1–2 inquiries and escalating complex matters as appropriate
• HRIS, Payroll & Compliance
• - Maintain accurate employee records in ADP and ensure compliance with company policies and labor laws
• - Maintain accurate data in the HR Information System (HRIS) and e-files
• - Maintain employee files and e-files
• - Support benefits administration, time-off tracking, and payroll-related updates
• - Ensure HRIS data accuracy related to compensation, benefits, and employment status
• - Coordinate with internal People stakeholders to ensure compliance with applicable labor regulations, including California employment laws
• Process Ownership & Improvement
• - Own and oversee administrative People Operations processes, ensuring consistency, efficiency, and audit readiness
• - Identify opportunities to improve HR processes and workflows, leveraging systems and automation where possible
• - Participate in system implementations, testing, and enhancements tied to new People programs or process rollouts
• - Prepare reports and operational insights to support People leadership decision-making
• Cross-Functional Partnership
• - Partner closely with People Partners, Talent Acquisition, and other People functions to deliver end-to-end People Operations services
• - Support People initiatives and ad-hoc projects as needed to scale People Operations effectively

Associate People Partner

Customer Advocate

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Customer Advocate – Seasonal

• Respond to customer inquiries via phone, email, and chat with empathy, accuracy, and professionalism.
• Provide accurate, valid, and complete information using available tools and resources.
• Handle customer concerns by offering appropriate solutions and alternatives within established guidelines, ensuring resolution.
• Perform problem tracking to ensure issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of unresolved or complex issues to internal teams or supervisors
• Maintain detailed documentation of customer interactions, transactions, comments, and complaints.
• Stay updated on product and service knowledge to effectively assist customers.
• Provide information regarding product features, pricing, availability, and subscription or account changes.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Collaborate with external and internal teams to remain aligned on product updates and service standards.

Senior Customer Advocate

Customer Support

• Lead, coach, and develop a team of Team Captains and Senior Support Specialists, fostering a culture of accountability, growth, and continuous learning.
• Oversee performance management, goal-setting, and career progression for all direct reports.
• Forecast team capacity and manage headcount planning in alignment with business needs.
• Build succession plans and identify leadership potential within the team
• Own operational KPIs including CSAT, response and resolution times, and first-contact resolution.
• Establish, monitor, and continuously improve workflows, SLAs, and escalation processes.
• Implement QA frameworks and training programs to ensure consistent service quality.
• Oversee vendor or partner relationships, ensuring service delivery meets contractual standards.
• Serve as the daily triage and escalation point for complex technical issues during implementation or post-deployment.
• Coordinate response efforts during high-impact incidents or outages, providing timely updates and communication to relevant stakeholders.
• Partner with Product, Engineering, and Customer Success to identify product issues and influence roadmap decisions through customer feedback insights.
• Contribute to the broader Support and CX strategy — including automation, self-service, and technology enablement.
• Own process optimization initiatives aimed at increasing efficiency, scalability, and employee engagement.
• Participate in quarterly and annual planning to align team objectives with company goals.
• Partner with Engineering and Support teams to perform root-cause analysis and ensure timely resolution of complex technical issues.
• Oversee the administration and optimization of support systems (e.g., Zendesk, Gainsight, and CRM tools).
• Use data and reporting to assess team performance, identify trends, and drive continuous improvement.
• Collaborate with internal Systems and Analytics teams to enhance dashboards and reporting accuracy.
• Support technical setup activities such as Single Sign-On (SSO) authentication, secure data exchange (sFTP), and related configurations.
• Maintain and update internal documentation, ensuring accurate knowledge bases for recurring technical issues and solutions.

Manager, Customer Support

• Leverage AI tools to enhance customer interactions, streamline responses, and improve resolution accuracy and speed.
• Act as an early adopter and advocate for AI-assisted processes, providing feedback to optimize tool performance and customer outcomes.
• Provide high-level support in addressing customers’ issues and concerns in a timely and professional manner.
• Engage directly with customers across various support channels (email, chat, or phone) for e-commerce-related topics.
• Deliver empathetic, tailored, and human support using our CRM and communication tools.
• Research and problem-solve to determine appropriate solutions and follow up as needed to ensure resolution.
• Follow Boldr’s processes and policies to best serve customers and collaborate with internal teams.
• Participate in shift huddles, team meetings, and virtual events, and maintain consistent communication with your team through Slack.
• Operate with understanding, patience, empathy, and kindness toward customers and teammates.
• Go above and beyond to “WOW” customers and contribute to an exceptional support experience.
• Share and receive feedback regularly to support continuous improvement.
• Lead or contribute to improvement initiatives related to customer experience and support processes.
• Act as a Subject-Matter Expert in Customer Support.

Technical Support Advocate – T1

Technical Support Advocate, T1

Senior Revenue Operations Specialist

Software QA Manual Tester

Software QA Manual Tester

Associate People Partner

Customer Advocate – Seasonal

Senior Customer Advocate

Manager, Customer Support

Manager, Customer Support

Senior Customer Advocate – Project-based