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Community Manager – Social Media Advocate
BoldrSenior Customer Advocate managing social media inquiries and feedback for Boldr, a global B-Corp delivering client experiences. Resolving issues, sharing content, and reporting customer insights.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in social media management and customer support, with a strong focus on building relationships and resolving issues effectively. Proficient in analyzing customer feedback and advocating for product improvements while maintaining a professional brand voice.
Highest-signal resume keywords
Social Media ManagementCustomer Support ExperienceExcellent Written CommunicationAnalytical ThinkingEmpathetic Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportSocial Media Best PracticesIssue ResolutionContent SharingFeedback Reporting
Soft Skills
CuriosityAuthenticityAttention to DetailClient Satisfaction FocusProfessionalism
Tools & Technologies
Social Media Support Tools
Certifications & Qualifications
Bachelor's Degree in Marketing
Industry Keywords
Customer Relationship ManagementSocial Media EngagementBrand VoiceCustomer Feedback AnalysisDynamic Environment
About the role
Key responsibilities & impact- Monitor and actively engage with customer inquiries and comments on Facebook, Instagram, YouTube, and TikTok
- Respond promptly to customer inquiries with accurate information and resolutions
- Build and maintain positive customer relationships through social media interactions
- Acknowledge positive feedback and address concerns with empathy and professionalism
- Investigate and resolve customer issues and complaints via social media
- Collaborate with Tier 1 and Tier 2 support teams to resolve complex issues
- Share relevant content, updates, and announcements across social media platforms
- Compile and report customer feedback, trends, and insights to relevant internal teams
- Advocate for product and service improvements based on social media feedback
- Follow company guidelines and policies when representing the client on social media
- Maintain a consistent and professional brand voice
Requirements
What you’ll need- Curious and authentic
- Analytical and critical thinker with close attention to detail
- Passionate about client satisfaction
- Bachelor's degree in marketing or any related field
- Minimum of 2–3 years of experience in customer support, with a focus on social media management
- Strong understanding of various social media platforms and their best practices
- Previous experience with social media support tools is preferred
- Excellent written communication skills, with the ability to craft engaging and concise responses
- Empathetic and customer-centric mindset, with the ability to resolve issues effectively
- Ability to work in a fast-paced and dynamic environment
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 📦 Logistics 📣 Marketing Consulting
- Logistics
- Marketing Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Community Manager – Social Media Advocate 🔥 1 minute ago 🏢🏡 Manila – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💕 Social Media Manager 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Monitor and actively engage with customer inquiries and comments on Facebook, Instagram, YouTube, and TikTok
- Respond promptly to customer inquiries with accurate information and resolutions
- Build and maintain positive customer relationships through social media interactions
- Acknowledge positive feedback and address concerns with empathy and professionalism
- Investigate and resolve customer issues and complaints via social media
- Collaborate with Tier 1 and Tier 2 support teams to resolve complex issues
- Share relevant content, updates, and announcements across social media platforms
- Compile and report customer feedback, trends, and insights to relevant internal teams
- Advocate for product and service improvements based on social media feedback
- Follow company guidelines and policies when representing the client on social media
- Maintain a consistent and professional brand voice 🎯 Requirements
- Curious and authentic
- Analytical and critical thinker with close attention to detail
- Passionate about client satisfaction
- Bachelor's degree in marketing or any related field
- Minimum of 2–3 years of experience in customer support, with a focus on social media management
- Strong understanding of various social media platforms and their best practices
- Previous experience with social media support tools is preferred
- Excellent written communication skills, with the ability to craft engaging and concise responses
- Empathetic and customer-centric mindset, with the ability to resolve issues effectively
- Ability to work in a fast-paced and dynamic environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Social Media Marketing Specialist 🕒 June 2 MySigrid 11 - 50 💼 Consulting 📦 Logistics ✈️ Travel Website LinkedIn All Job Openings 🏢🏡 Manila – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Executive 🕒 August 29, 2025 Greenpark 201 - 500 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Social Media Executive at Greenpark; builds community content for Filipino families. Shoots and edits mobile-friendly photos and videos. 🏢🏡 Manila – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💕 Social Media Manager 🚫👨🎓 No degree required 🗣️🇵🇭 Tagalog/Filipino Required View More Social Media Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs