Manager, Client Experience

Boldr

Client Experience Manager nurturing client relationships and leading team performance for Boldr, a global B-Corp delivering client experiences and meaningful work. Managing KPIs, SLAs, training, escalations, reporting, contracts, and continuous improvement across operations.

Posted 8/12/2026full-timePasig • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and team leadership capabilities, with a focus on operational excellence and performance monitoring. Proficient in data analysis and reporting, ensuring client satisfaction and continuous improvement.

Highest-signal resume keywords

Client Relationship ManagementPeople ManagementOperational Performance MonitoringExcel or Google Sheets ProficiencyLean Six Sigma Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Root Cause AnalysisKPI AchievementDashboard CreationPerformance ReportingContract ManagementBusiness Growth IdentificationClient CommunicationTraining CoordinationProblem SolvingAnalytical Thinking

Soft Skills

Active ListeningConflict ManagementPublic SpeakingProactive AttitudeAttention to Detail

Tools & Technologies

HubSpotGoogle SuiteMSASLA

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

BPOStaffingTechnologyBusiness Services

About the role

Key responsibilities & impact

Maintain and nurture Boldr’s Client relationships and develop and empower Team Captains
Take full accountability for the success of assigned Clients and teams, ensuring commitments and quality standards are met
Foster a healthy working environment and represent Boldr to Clients and internal departments
Manage global teams and monitor operational performance
Handle day-to-day Client communication, performance reporting, training, and escalation management
Develop and maintain relationships with Clients and internal stakeholders
Review operational performance with Client stakeholders and Boldr leadership
Collaborate with Implementation, Client Solutions, Finance, IT, People Experience, and Office Operations
Resolve basic to complex inquiries and concerns accurately and timely
Create and manage Client contracts, including MSAs and SLAs
Manage Team Captains and monitor SLA compliance and Client KPI achievement
Conduct root cause analysis and execute plans to meet KPIs
Facilitate Client Business Reviews and organize review preparation
Identify and develop business growth opportunities within Client organizations
Update HubSpot deal cards and follow up on invoicing, pricing discrepancies, and billing issues
Supervise, coach, and develop Team Captains through guidance and performance management
Join Client calls, team huddles, and coaching sessions as needed
Create development plans and provide progressive counseling when necessary
Promote continuous improvement and maintain Boldr culture and organizational values
Monitor internal and external KPIs and ensure Operational Excellence
Maintain Client schedules, collect feedback, and drive actions to completion
Coordinate training, best practices, and onboarding for new hires
Share knowledge and provide input to improve Client Success enterprise-wide

Requirements

What you’ll need

3+ years in a client-facing role, such as Operations Manager
3+ years of knowledge of BPO, staffing, technology, or other business service industries
3+ years of people management experience
Ability to manipulate Excel or Google Sheets for reporting
Ability to create dashboards and provide stakeholder visibility
Ability to identify root causes and design and execute action plans
Ability to listen attentively, ask appropriate questions, and avoid interrupting
Ability to maintain open dialogue with external and internal Client partners in positive and negative situations
Ability to read, research, and draft letters, emails, and documents
Ability to identify complex problems, evaluate options, and implement solutions
Ability to speak publicly and deliver presentations to individuals and groups
Ability to cope effectively with losses or rejections and learn from past experiences
Analytical and critical-thinking ability with strong attention to detail
Passion for client satisfaction
Proactive, self-motivated, responsive, and purposeful with a sense of urgency
Ability to manage conflict and redirect differences toward a common goal
Familiarity with Google Suite of Services, including Gmail, Drive, Sheets, Slides, and Docs
Experience with HubSpot is a plus
Lean Six Sigma knowledge and/or certification is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Manager, Client Experience 🔥 2 minutes ago 🏢🏡 Pasig – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Maintain and nurture Boldr’s Client relationships and develop and empower Team Captains
Take full accountability for the success of assigned Clients and teams, ensuring commitments and quality standards are met
Foster a healthy working environment and represent Boldr to Clients and internal departments
Manage global teams and monitor operational performance
Handle day-to-day Client communication, performance reporting, training, and escalation management
Develop and maintain relationships with Clients and internal stakeholders
Review operational performance with Client stakeholders and Boldr leadership
Collaborate with Implementation, Client Solutions, Finance, IT, People Experience, and Office Operations
Resolve basic to complex inquiries and concerns accurately and timely
Create and manage Client contracts, including MSAs and SLAs
Manage Team Captains and monitor SLA compliance and Client KPI achievement
Conduct root cause analysis and execute plans to meet KPIs
Facilitate Client Business Reviews and organize review preparation
Identify and develop business growth opportunities within Client organizations
Update HubSpot deal cards and follow up on invoicing, pricing discrepancies, and billing issues
Supervise, coach, and develop Team Captains through guidance and performance management
Join Client calls, team huddles, and coaching sessions as needed
Create development plans and provide progressive counseling when necessary
Promote continuous improvement and maintain Boldr culture and organizational values
Monitor internal and external KPIs and ensure Operational Excellence
Maintain Client schedules, collect feedback, and drive actions to completion
Coordinate training, best practices, and onboarding for new hires
Share knowledge and provide input to improve Client Success enterprise-wide 🎯 Requirements
3+ years in a client-facing role, such as Operations Manager
3+ years of knowledge of BPO, staffing, technology, or other business service industries
3+ years of people management experience
Ability to manipulate Excel or Google Sheets for reporting
Ability to create dashboards and provide stakeholder visibility
Ability to identify root causes and design and execute action plans
Ability to listen attentively, ask appropriate questions, and avoid interrupting
Ability to maintain open dialogue with external and internal Client partners in positive and negative situations
Ability to read, research, and draft letters, emails, and documents
Ability to identify complex problems, evaluate options, and implement solutions
Ability to speak publicly and deliver presentations to individuals and groups
Ability to cope effectively with losses or rejections and learn from past experiences
Analytical and critical-thinking ability with strong attention to detail
Passion for client satisfaction
Proactive, self-motivated, responsive, and purposeful with a sense of urgency
Ability to manage conflict and redirect differences toward a common goal
Familiarity with Google Suite of Services, including Gmail, Drive, Sheets, Slides, and Docs
Experience with HubSpot is a plus
Lean Six Sigma knowledge and/or certification is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs