Senior Customer Advocate – Project-based

Boldr

Project-based Senior Customer Advocate responsible for customer inquiries across channels at Boldr. Focused on enhancing customer experience through support and collaboration with internal teams.

Posted 7/15/2026contractTacloban City • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support across multiple channels, with a strong focus on problem-solving, communication, and process improvement. Proficient in utilizing CRM tools and cloud-based applications to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceSaaS Product SupportCRM Tools KnowledgeCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical TroubleshootingProblem TrackingRoot Cause AnalysisCloud-Based ApplicationsCRM ToolsGoogle DriveGoogle SheetsGoogle DocsMS Office

Soft Skills

EmpathyAdaptabilitySelf-DirectedFeedback AcceptanceCustomer Orientation

Tools & Technologies

SlackNotion

Industry Keywords

Customer ExperienceFast-Paced EnvironmentHigh-Growth StartupConciergeHospitalityHealth-Related Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

- You will interact with customers across multiple channels (SMS, email, chat, phone) to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
- Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
- Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams..
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Identify patterns in customer feedback or pain points and surface actionable insights to improve tools, content, or processes.
- Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall customer experience.
- You are expected to deliver service excellence and maximize customer satisfaction.
- Work with the external team to stay updated on product and service knowledge.

Requirements

What you’ll need

- 3+ years of member or customer support experience (may it be email, phone, sms, or chat support), preferably in a fast-paced, high-growth startup, concierge, hospitality or health-related environment.
- Previous experience supporting SaaS products.
- Experience using Slack and Notion is a plus
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, and verbal, and written communication skills.
- An ability to understand and communicate complex health topics to customers, both verbally and in written form.
- Knowledge and experience with CRM tools is a plus.
- Thrive in a fast-changing environment, are self-directed, and enjoy building new systems and workflows from the ground up.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.

Benefits

Comp & perks

- Paid Time Off
- Training & Development
- Private Health Insurance