Social Media Customer Advocate – Influencer

Boldr

Customer Advocate responsible for managing social media interactions and enhancing brand presence. Engage with customers and resolve inquiries related to social media platforms.

Posted 7/15/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a strong focus on social media management, utilizing analytical skills to resolve customer inquiries and enhance satisfaction. Proficient in engaging with customers across various platforms while adhering to company guidelines.

Highest-signal resume keywords

Social Media ManagementCustomer Support ExperienceExcellent Written CommunicationAnalytical ThinkingEmpathetic Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportSocial Media EngagementIssue ResolutionContent SharingFeedback Reporting

Soft Skills

CuriosityAuthenticityAttention to DetailClient Satisfaction FocusAbility to Work in Fast-Paced Environment

Tools & Technologies

Social Media Support Tools

Certifications & Qualifications

Bachelor's Degree in Marketing or Related Field

Industry Keywords

Social Media PlatformsCustomer FeedbackPet-Related ProductsCustomer SatisfactionCompany Guidelines

About the role

Key responsibilities & impact

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms.
Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
Respond to customer inquiries promptly, providing accurate information and resolutions.
Build and maintain positive relationships with customers through social media interactions.
Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
Advocate for improvements in our products and services based on social media feedback.
Adhere to company guidelines and policies when representing Tractive on social media platforms.

Requirements

What you’ll need

Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Bachelor's degree in marketing or any field related.
Minimum of 2-3 years of experience in customer support, with a focus on social media management.
Strong understanding of various social media platforms and their best practices.
Previous experience with social media support tools is preferred.
Excellent written communication skills, with the ability to craft engaging and concise responses.
Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
Familiarity with pet-related products or services is a plus.
Ability to work in a fast-paced and dynamic environment.
Passion for pets and an understanding of their needs.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
Outsourcing
SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Social Media Customer Advocate – Influencer 🔥 14 minutes ago 🇲🇽 Mexico – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💕 Social Media Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms.
Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
Respond to customer inquiries promptly, providing accurate information and resolutions.
Build and maintain positive relationships with customers through social media interactions.
Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
Advocate for improvements in our products and services based on social media feedback.
Adhere to company guidelines and policies when representing Tractive on social media platforms. 🎯 Requirements
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Bachelor's degree in marketing or any field related.
Minimum of 2-3 years of experience in customer support, with a focus on social media management.
Strong understanding of various social media platforms and their best practices.
Previous experience with social media support tools is preferred.
Excellent written communication skills, with the ability to craft engaging and concise responses.
Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
Familiarity with pet-related products or services is a plus.
Ability to work in a fast-paced and dynamic environment.
Passion for pets and an understanding of their needs. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Designer, Social Media Manager – LATAM 🕒 6 days ago BA Global Talent 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Remote Designer & Social Media Manager for BA Global Talent, focusing on strong visual identity and social media presence. Ideal for a visually driven professional in LATAM or The Caribbean. 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Manager 🕒 July 7 Agent 1 - 10 Website LinkedIn All Job Openings Social Media Manager for a real estate investment firm managing social content and community engagement. Driving organic growth and overseeing short video production across multiple platforms. 🇲🇽 Mexico – Remote 💵 $1.8k - $2.3k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media and Community Assistant 🕒 June 30 HIKINEX 201 - 500 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Social Media & Community Assistant supporting content execution and community engagement for a fast-growing e-commerce brand. Focused on social publishing and performance tracking within digital platforms. 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Specialist 🕒 June 18 Catena 1 - 10 👥 HR Tech 🏢 Enterprise 🎯 Recruiter Website LinkedIn All Job Openings Social Media Specialist managing the organic social strategy for a biotechnology company. Driving audience growth and content engagement across multiple platforms with measurable accountability. 🇲🇽 Mexico – Remote 💵 $1.3k - $1.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Content Manager 🕒 May 28 Libertex Group 501 - 1000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Social Media Content Manager at Libertex Group enhancing brand visibility in LATAM social media spaces. Focused on creating engaging content and community growth through various platforms. 🇲🇽 Mexico – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager 🗣️🇪🇸 Spanish Required View More Social Media Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs