Social Media Customer Advocate – Influencer

Boldr

Social Media Customer Advocate responsible for customer engagement and support across various social media platforms. Building relationships and ensuring customer satisfaction at Boldr.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a strong focus on social media management, ensuring customer satisfaction through effective communication and problem resolution. Possesses analytical skills to gather insights from customer feedback and advocate for product improvements.

Highest-signal resume keywords

Social Media ManagementCustomer Support ExperienceExcellent Written CommunicationAnalytical ThinkingEmpathetic Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportSocial Media EngagementIssue ResolutionFeedback ReportingContent Sharing

Soft Skills

CuriosityAuthenticityAttention to DetailClient Satisfaction FocusCustomer-Centric Mindset

Tools & Technologies

Social Media Support Tools

Certifications & Qualifications

Bachelor's Degree in Marketing or Related Field

Industry Keywords

Pet-Related ProductsCustomer FeedbackSocial Media Best Practices

About the role

Key responsibilities & impact

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms.
Monitor and actively engage with customer inquiries and comments on Tractive's social media channels.
Respond to customer inquiries promptly, providing accurate information and resolutions.
Build and maintain positive relationships with customers through social media interactions.
Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
Advocate for improvements in our products and services based on social media feedback.
Adhere to company guidelines and policies when representing Tractive on social media platforms.

Requirements

What you’ll need

Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Bachelor's degree in marketing or any field related.
Minimum of 2-3 years of experience in customer support, with a focus on social media management.
Strong understanding of various social media platforms and their best practices.
Previous experience with social media support tools is preferred.
Excellent written communication skills, with the ability to craft engaging and concise responses.
Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
Familiarity with pet-related products or services is a plus.
Ability to work in a fast-paced and dynamic environment.
Passion for pets and an understanding of their needs.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
Outsourcing
SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Social Media Customer Advocate – Influencer 🔥 13 minutes ago 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💕 Social Media Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms.
Monitor and actively engage with customer inquiries and comments on Tractive's social media channels.
Respond to customer inquiries promptly, providing accurate information and resolutions.
Build and maintain positive relationships with customers through social media interactions.
Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
Advocate for improvements in our products and services based on social media feedback.
Adhere to company guidelines and policies when representing Tractive on social media platforms. 🎯 Requirements
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Bachelor's degree in marketing or any field related.
Minimum of 2-3 years of experience in customer support, with a focus on social media management.
Strong understanding of various social media platforms and their best practices.
Previous experience with social media support tools is preferred.
Excellent written communication skills, with the ability to craft engaging and concise responses.
Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
Familiarity with pet-related products or services is a plus.
Ability to work in a fast-paced and dynamic environment.
Passion for pets and an understanding of their needs. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Social Media Community Manager, French Canadian 🕒 4 days ago Social Element 201 - 500 📱 Media 🤝 B2B Website LinkedIn All Job Openings Community Manager and Moderator for Social Element, engaging audiences and managing interactions in French Canadian markets. Ensure a safe, inclusive online community atmosphere across social media platforms. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager 🗣️🇫🇷 French Required Social Media Content Creator, Instagram Reels 🕒 5 days ago Classet 1 - 10 Website LinkedIn All Job Openings Social Media Content Creator at Vora, focused on Instagram Reels and viral engagement strategies. Creating high-level content and managing social media presence across Tier 1 markets. 🇨🇦 Canada – Remote 💵 $40k - $60k / year 💰 $3M Seed Round on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Content Specialist, English + Other Languages 🕒 June 25 dentsu Austria 51 - 200 🤝 B2B 📱 Media 🏢 Enterprise Website LinkedIn All Job Openings Social Media Content Specialist moderating and responding to comments across clients' social channels. Writing engaging content and ensuring online communities are safe and respectful. 🇨🇦 Canada – Remote 💵 $12 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager Social Media Content Specialist – Bilingual English/French 🕒 June 12 dentsu Austria 51 - 200 🤝 B2B 📱 Media 🏢 Enterprise Website LinkedIn All Job Openings Social Media Content Specialist for ICUC creating engaging content for brands in English and French. Managing online conversations and building safe digital communities. 🇨🇦 Canada – Remote 💵 $15 - $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager 🗣️🇫🇷 French Required Social Media Manager, Beauty Industry 🕒 June 2 HireHawk 11 - 50 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Social Media Manager responsible for growing brand awareness and engagement through content strategy. Collaborating with stakeholders to support a beauty brand's marketing efforts. 🇨🇦 Canada – Remote 💵 $5k - $6k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💕 Social Media Manager View More Social Media Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs