Quality Assurance Specialist

Boldr

Quality Assurance Specialist ensuring client compliance and quality of work at Boldr. Performing audits, assessments, and providing feedback for continuous improvement.

Posted 7/6/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$3,920 - CA$4,900 per monthWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform assessment of customer interactions (phone, email, chat).
Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting.
Track, document, escalate, or resolve QA issues to meet internal and external expectations.
Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments.
Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership.
Maintain focus on data integrity and producing work of the highest quality.
Provide timely reports and data and trends analysis.
Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT.
Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates.
Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation.
Conduct program education classes as directed by Management.
Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
Join client-facing meetings when required to speak to QA standards and best practices.

Requirements

What you’ll need

3+ years of work experience as a QA, preferably from a BPO and/or customer support environment
Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
Proven ability to work in a fast-paced team setting
Experience working in a high-volume support desk environment
Attention to detail and a dedication to accuracy
Ability to communicate escalations and technical concerns to Management
Excellent reading comprehension, verbal, and written communication skills
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Ability to confidently relay feedback, guidance, and opportunities through coaching methods
Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
Knowledgeable in doing Root Cause Analysis
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
Outsourcing
SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Quality Assurance Specialist 🔥 1 hour ago 🏢🏡 Toronto – Hybrid 💵 $3.9k - $4.9k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Cloud Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform assessment of customer interactions (phone, email, chat).
Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting.
Track, document, escalate, or resolve QA issues to meet internal and external expectations.
Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments.
Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership.
Maintain focus on data integrity and producing work of the highest quality.
Provide timely reports and data and trends analysis.
Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT.
Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates.
Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation.
Conduct program education classes as directed by Management.
Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
Join client-facing meetings when required to speak to QA standards and best practices. 🎯 Requirements
3+ years of work experience as a QA, preferably from a BPO and/or customer support environment
Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
Proven ability to work in a fast-paced team setting
Experience working in a high-volume support desk environment
Attention to detail and a dedication to accuracy
Ability to communicate escalations and technical concerns to Management
Excellent reading comprehension, verbal, and written communication skills
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Ability to confidently relay feedback, guidance, and opportunities through coaching methods
Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
Knowledgeable in doing Root Cause Analysis
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Software Quality Engineer 🕒 3 days ago Sun Life 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Senior Software Quality Engineer designing and implementing testing strategies at Sun Life. Collaborating with agile teams to advocate for quality and explore automation opportunities. 🏢🏡 Toronto – Hybrid 💵 $90k - $140k / year ⏰ Full Time 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🗣️🇫🇷 French Required AWS ETL Jenkins SQL Senior Software Quality Engineer 🕒 3 days ago Sun Life 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Senior Software Quality Engineer at Sun Life providing quality assurance in software solutions. Collaborating with teams to implement effective testing strategies and AI approaches. 🏢🏡 Toronto – Hybrid 💵 $90k - $140k / year ⏰ Full Time 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🗣️🇫🇷 French Required AWS ETL Jenkins SQL Quality Engineer 🕒 June 23 Method CRM 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Quality Engineer developing high quality testing solutions within a collaborative team at Method. Driving fast and reliable iterative development for small businesses using CRM and AI technology. 🏢🏡 Toronto – Hybrid 💵 CA$65k - CA$80k / year 💰 $1.5M Series A - Method:CRM on 2015-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) ElasticSearch JavaScript MongoDB Python React Redis Redux Selenium SQL TypeScript .NET QA Engineer 🕒 June 23 Everflow 51 - 200 ⚡ Energy Website LinkedIn All Job Openings QA Engineer at Everflow Technologies developing test plans and strategies to ensure product quality. Collaborating with teams to improve processes and execution of testing in a SaaS environment. 🏢🏡 Toronto – Hybrid 💵 $90k - $100k / year 💰 Debt Financing on 2021-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 QA Engineer (Quality Assurance) Cypress Java JavaScript Jenkins Microservices NoSQL Python SQL Bilingual Quality Assurance Engineer 🕒 June 20 McCarthy Tétrault 1001 - 5000 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Bilingual Quality Assurance Engineer at McCarthy Tétrault managing quality assurance standards and testing processes. Supporting applications testing and providing reports to stakeholders from Toronto or Vancouver. 🏢🏡 Toronto – Hybrid 💵 $85k - $96k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🗣️🇫🇷 French Required View More QA Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality AssuranceData ReportingCompliance CheckingContinuous ImprovementAttention to DetailTechnical SkillsData IntegrityQA Framework AssessmentFeedback ProvisionRoot Cause Analysis

Soft Skills

Team CollaborationAdaptabilityOpen-MindednessCoaching AbilityVerbal Communication