FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Consults with users to determine appropriate hardware and software needs.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
- Support other team members to ensure program success
Requirements
What you’ll need- Curious and authentic, just like us! #beboldr
- - An analytical and critical thinker, with an eye for even the most minute of details
- - Passionate about client satisfaction
- **YOU HAVE…**
- - 2 years of technical support experience (including support on the user-facing end): Preferably supporting customers via email and chat.
- - Experience in providing technical support :installing software and programs on a computer and/or phone; technical know-how to solve bugs, and resourcefulness to find solutions
- - Intermediate-level knowledge of how web-based and mobile apps work.
- - Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- - Ability to thrive in a dynamic and evolving environment – must be adaptable.
- - Ability to work under pressure, meet deadlines, and work in a fast-paced environment.
- - Metrics-driven and proven ability to handle a high volume of customer interactions.
- - Strong conflict resolution skills and even temperament in challenging situations.
- - Native or near-native written and spoken English with excellent grammatical accuracy.
- - Ability to understand and explain complex and abstract concepts simply.
- - Ability to properly understand and convey tone via written communications.
- - Creative problem-solving skills.
- - Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- - Loads of empathy – you genuinely care!
- - Proactive attitude and ability to work with limited supervision.
- - Ability to receive feedback and apply it quickly.
- - Highly attentive to detail.
- - Proficiency in navigating multiple resources and troubleshooting to find answers independently.
- - Team-player mindset - you know your stuff but also enjoy sharing it with your peers and helping them succeed.
- **Plus Requirements**
- - Basic knowledge of Real Estate terms and processes
- - Ability to handle escalations
- - Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- - Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- - Flexible work schedule.
- - Passion for Customer Experience.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
- Outsourcing
- SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Technical Support Advocate, T1 Job not on LinkedIn 🔥 21 minutes ago 🏢🏡 Tacloban City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Consults with users to determine appropriate hardware and software needs.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
- Support other team members to ensure program success 🎯 Requirements
- Curious and authentic, just like us! #beboldr
- - An analytical and critical thinker, with an eye for even the most minute of details
- - Passionate about client satisfaction
- **YOU HAVE…**
- - 2 years of technical support experience (including support on the user-facing end): Preferably supporting customers via email and chat.
- - Experience in providing technical support :installing software and programs on a computer and/or phone; technical know-how to solve bugs, and resourcefulness to find solutions
- - Intermediate-level knowledge of how web-based and mobile apps work.
- - Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- - Ability to thrive in a dynamic and evolving environment – must be adaptable.
- - Ability to work under pressure, meet deadlines, and work in a fast-paced environment.
- - Metrics-driven and proven ability to handle a high volume of customer interactions.
- - Strong conflict resolution skills and even temperament in challenging situations.
- - Native or near-native written and spoken English with excellent grammatical accuracy.
- - Ability to understand and explain complex and abstract concepts simply.
- - Ability to properly understand and convey tone via written communications.
- - Creative problem-solving skills.
- - Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- - Loads of empathy – you genuinely care!
- - Proactive attitude and ability to work with limited supervision.
- - Ability to receive feedback and apply it quickly.
- - Highly attentive to detail.
- - Proficiency in navigating multiple resources and troubleshooting to find answers independently.
- - Team-player mindset - you know your stuff but also enjoy sharing it with your peers and helping them succeed.
- **Plus Requirements**
- - Basic knowledge of Real Estate terms and processes
- - Ability to handle escalations
- - Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- - Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- - Flexible work schedule.
- - Passion for Customer Experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software InstallationTechnical TroubleshootingPerformance TuningCompatibility TestingUser Training
Soft Skills
Analytical ThinkingCreative Problem-SolvingAttention to DetailEmpathyAdaptability