Solutions Architect
Boldr
full-time
Posted on:
Location Type: Hybrid
Location: Pasig • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Participate in client discovery sessions to gather requirements and document existing workflows.
- Support senior architects in preparing solution documentation, project plans, and client-facing materials.
- Assist with technology evaluations by researching tools and comparing features to requirements.
- Contribute to solution walkthroughs, proposals, and presentations.
- Document and maintain workflow maps, process diagrams, and system requirements.
- Assist in configuring and testing CRM, helpdesk, and automation platforms to ensure solutions work as designed.
- Identify process inefficiencies and suggest opportunities for improvement or automation.
- Maintain internal knowledge bases, SOPs, and training resources.
- Collaborate with Implementation Specialists to hand off detailed requirements and monitor delivery.
- Partner with internal teams to ensure adoption and understanding of implemented solutions.
- Support project tracking, reporting, and communication across stakeholders.
Requirements
- A Bachelor’s Degree in a relevant field or equivalent experience.
- 2+ years of experience in implementations, project management, or technical solution deployment.
- Exposure to workflow mapping, process documentation, and requirements gathering.
- Familiarity with CRM and helpdesk tools (e.g., Zendesk, HubSpot, Gorgias, Salesforce) and an interest in automation tools (e.g., Forethought, Kodif, PixieBrix).
- Strong communication skills, with the ability to translate technical details into clear explanations.
- Experience with project management or collaboration tools like ClickUp, Jira, or similar.
- A problem-solving mindset and eagerness to take on new challenges.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringworkflow mappingprocess documentationsolution documentationproject managementtechnical solution deploymentprocess improvementautomation
Soft skills
strong communicationproblem-solving mindsetcollaborationeagerness to take on new challenges
Certifications
Bachelor’s Degree