Quality Assurance Specialist

Boldr

Quality Assurance Specialist at Boldr assessing work quality and client compliance. Involves audits, reporting, and recommendations for continuous improvement.

Posted 5/14/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform assessment of customer interactions (phone, email, chat).
Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting.
Track, document, escalate, or resolve QA issues to meet internal and external expectations.
Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments.
Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership.
Maintain focus on data integrity and producing work of the highest quality.
Provide timely reports and data and trends analysis.
Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT.
Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates.
Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation.
Conduct program education classes as directed by Management.
Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
Join client-facing meetings when required to speak to QA standards and best practices.

Requirements

What you’ll need

3+ years of work experience as a QA.
Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
Proven ability to work in a fast-paced team setting
Experience working in a high-volume support desk environment
Attention to detail and a dedication to accuracy
Ability to communicate escalations and technical concerns to Management
40-60 Words per minute typing speed
Excellent reading comprehension, verbal, and written communication skills
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Ability to confidently relay feedback, guidance, and opportunities through coaching methods
Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
Knowledgeable in doing Root Cause Analysis
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
Outsourcing
SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Quality Assurance Specialist 🔥 2 minutes ago 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Cloud Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform assessment of customer interactions (phone, email, chat).
Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting.
Track, document, escalate, or resolve QA issues to meet internal and external expectations.
Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments.
Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership.
Maintain focus on data integrity and producing work of the highest quality.
Provide timely reports and data and trends analysis.
Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT.
Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates.
Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation.
Conduct program education classes as directed by Management.
Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
Join client-facing meetings when required to speak to QA standards and best practices. 🎯 Requirements
3+ years of work experience as a QA.
Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
Proven ability to work in a fast-paced team setting
Experience working in a high-volume support desk environment
Attention to detail and a dedication to accuracy
Ability to communicate escalations and technical concerns to Management
40-60 Words per minute typing speed
Excellent reading comprehension, verbal, and written communication skills
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Ability to confidently relay feedback, guidance, and opportunities through coaching methods
Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
Knowledgeable in doing Root Cause Analysis
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Quality Assurance Specialist 🔥 7 hours ago Alimentiv 201 - 500 ⚕️ Healthcare Insurance 🔬 Science 💊 Pharmaceuticals Website LinkedIn All Job Openings QA Specialist providing senior support for global quality assurance services. Involved in quality policy planning and clinical audits while collaborating with various business units. 🇨🇦 Canada – Remote 💵 $78k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Google Cloud Platform Quality Assurance Specialist 🔥 11 hours ago Canopy Growth Corporation 1001 - 5000 Website LinkedIn All Job Openings Quality Assurance Specialist ensuring compliance with Good Documentation Practices and regulatory standards in cannabis operations. Responsible for lot releases, documentation, and participating in investigations. 🇨🇦 Canada – Remote 💵 $55k - $68k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 QA Engineer (Quality Assurance) ERP Quality Assurance Specialist II 🕒 2 days ago Affirm 1001 - 5000 💳 Fintech 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Quality Assurance Specialist II overseeing the QA framework in Affirm's remote operations. Collaborating cross-functionally to enhance customer experience and address systemic quality issues. 🇨🇦 Canada – Remote 💵 $47k - $67k / year 💰 Post-IPO Equity on 2021-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Creative QA Specialist 🕒 2 days ago Mint Source 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Creative QA Specialist ensuring high-quality review of static ads for DTC brands at Canadian performance marketing agency. Checking for typos, alignment, and brand consistency. 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 QA Engineer (Quality Assurance) Penetration Tester 🕒 3 days ago Malleum 11 - 50 🔒 Cybersecurity 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Penetration Tester position at Malleum focusing on cybersecurity vulnerabilities and threat simulations. Engaging with government and enterprise clients to strengthen national and allied security frameworks. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) AWS Azure Cloud Docker Google Cloud Platform Kubernetes Linux Python Ruby View More QA Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

QARoot Cause Analysisdata reportingdata integrityQA frameworkQA ScorecardQA Audit FormsQA process guidestyping speeddata analysis

Soft Skills

attention to detailcommunication skillsteamworkadaptabilitycoachingfeedback acceptanceverbal communicationwritten communicationreading comprehensionproblem-solving