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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- As a Senior Customer Advocate, you will be the primary point of contact for customers, supporting general inquiries and ensuring a smooth and positive experience when interacting with the company’s products and services.
- Focus on understanding customer needs, providing clear and accurate guidance, and helping users navigate the platform at a functional level.
- Own customer communication end to end, ensuring timely follow ups and resolution of inquiries, while maintaining a high standard of empathy and professionalism.
- Share customer feedback and common themes with internal teams to help improve the overall customer experience.
- Handle customer consultation calls and general inquiries
- Escalate to the Technical Support team when technical troubleshooting is required
- Guide customers on how to navigate the platform, including where to find features and how to complete tasks
- Respond to “how do I use this” questions using help articles, internal resources, and predefined workflows
- Follow established processes and standard responses to ensure consistency and quality in support
- Contribute to support resources like help articles and guides
- Collect customer feedback, identify common trends, and share insights with internal teams
- Log requests and keep teams updated on customer needs
- Meet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority
- Own customer communication end to end, ensuring timely and consistent follow up
- Escalate platform or technical issues to the appropriate teams when needed, without performing technical diagnosis
Requirements
What you’ll need- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker with strong attention to detail
- Passionate about client satisfaction and service excellence
- Adaptable, resourceful, and solutions-oriented
- Comfortable operating in a fast-moving, growth-stage environment
- Able to work independently with minimal supervision while collaborating effectively with teams
- YOU HAVE…****
- - Bachelor’s degree in any field you are passionate about
- - 2 years of customer service experience across email, phone, or chat support
- - Previous experience supporting SaaS products or working in a tech environment
- - Proven ability to provide exceptional customer support
- - Strong verbal and written communication skills
- - Excellent reading comprehension and strong customer-facing communication
- - Strong and effective phone contact handling skills
- - Ability to understand and communicate complex ideas clearly to customers
- - Experience with modern support tools such as Zendesk, Intercom, Guru, Slack, or Jira is a plus
- - Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and Microsoft Office
- - Aptitude to quickly learn and navigate new technology, systems, and applications
- - Ability to accept feedback gracefully and with an open mind
- - Intermediate understanding of customer experience best practices
- - Strong customer orientation and the ability to adapt to different customer personalities and situations
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS B2B
- Outsourcing
- SaaS Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Senior Customer Advocate 🔥 2 minutes ago 🏢🏡 Pasig – Hybrid ⏰ Full Time 🟠 Senior 🗣️ Customer Advocate Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- As a Senior Customer Advocate, you will be the primary point of contact for customers, supporting general inquiries and ensuring a smooth and positive experience when interacting with the company’s products and services.
- Focus on understanding customer needs, providing clear and accurate guidance, and helping users navigate the platform at a functional level.
- Own customer communication end to end, ensuring timely follow ups and resolution of inquiries, while maintaining a high standard of empathy and professionalism.
- Share customer feedback and common themes with internal teams to help improve the overall customer experience.
- Handle customer consultation calls and general inquiries
- Escalate to the Technical Support team when technical troubleshooting is required
- Guide customers on how to navigate the platform, including where to find features and how to complete tasks
- Respond to “how do I use this” questions using help articles, internal resources, and predefined workflows
- Follow established processes and standard responses to ensure consistency and quality in support
- Contribute to support resources like help articles and guides
- Collect customer feedback, identify common trends, and share insights with internal teams
- Log requests and keep teams updated on customer needs
- Meet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority
- Own customer communication end to end, ensuring timely and consistent follow up
- Escalate platform or technical issues to the appropriate teams when needed, without performing technical diagnosis 🎯 Requirements
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker with strong attention to detail
- Passionate about client satisfaction and service excellence
- Adaptable, resourceful, and solutions-oriented
- Comfortable operating in a fast-moving, growth-stage environment
- Able to work independently with minimal supervision while collaborating effectively with teams
- YOU HAVE…****
- - Bachelor’s degree in any field you are passionate about
- - 2 years of customer service experience across email, phone, or chat support
- - Previous experience supporting SaaS products or working in a tech environment
- - Proven ability to provide exceptional customer support
- - Strong verbal and written communication skills
- - Excellent reading comprehension and strong customer-facing communication
- - Strong and effective phone contact handling skills
- - Ability to understand and communicate complex ideas clearly to customers
- - Experience with modern support tools such as Zendesk, Intercom, Guru, Slack, or Jira is a plus
- - Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and Microsoft Office
- - Aptitude to quickly learn and navigate new technology, systems, and applications
- - Ability to accept feedback gracefully and with an open mind
- - Intermediate understanding of customer experience best practices
- - Strong customer orientation and the ability to adapt to different customer personalities and situations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
customer serviceSaaS supportcustomer supportcommunication skillsreading comprehensionphone contact handlingcustomer experience best practicestechnical troubleshootingproblem-solvinganalytical thinking
Soft Skills
empathyprofessionalismadaptabilityresourcefulnesssolutions-orientedindependencecollaborationattention to detailcuriosityauthenticity
Certifications
Bachelor's degree