Boldr

Customer Advocate

Boldr

full-time

Posted on:

Location Type: Hybrid

Location: Merida • Mexico

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencecloud-based applicationsMS Office applicationsproblem trackingprocess improvementcustomer experience best practices
Soft Skills
empathycourtesyprofessionalismanalytical thinkingcritical thinkingattention to detailclient satisfactioncommunication skillsadaptabilityfeedback acceptance