Customer Advocate – Seasonal
Boldr
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Job Level
Tech Stack
About the role
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with the external team to stay updated on product and service knowledge
Requirements
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Amenable working on night shift
- Can start on **April 26, 2025**
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecloud-based applicationsMS Office applicationsGoogle DriveGoogle SheetsGoogle Docs
Soft Skills
empathycourtesyprofessionalismproblem trackingcommunication skillsphone contact handlingadaptabilityfeedback acceptancecontinuous process improvementcustomer orientation