Lead, Solutions Architect
Boldr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
About the role
- Manage, coach, and support a small team of Solutions Architects and Implementation Specialists.
- Set clear performance expectations and provide regular feedback.
- Support professional development and skill growth within the team.
- Oversee solution design and implementation across assigned accounts.
- Ensure solutions follow established Boldr frameworks, templates, and best practices.
- Serve as the point of escalation for complex client or operational issues.
- Support the delivery team in client workshops and solution documentation.
- Monitor project progress and solution adoption metrics.
- Ensure workflows, integrations, and automation solutions are executed according to operational standards.
- Identify and share improvement opportunities within assigned accounts or processes.
Requirements
- A Bachelor’s Degree in a relevant field or equivalent experience.
- 3-4 years of experience in solutions architecture, consulting, or implementation roles.
- 1–2 years of experience leading a small team or mentoring other professionals.
- Strong experience with workflow mapping, system integration, and operational delivery.
- Familiarity with CRM, helpdesk, and automation platforms (e.g., Salesforce, Zendesk, HubSpot, Gorgias).
- Excellent problem-solving, project management, and communication skills.
- Availability to collaborate across global time zones, including Eastern Time alignment.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solutions architecturesystem integrationworkflow mappingoperational deliveryproject management
Soft skills
coachingsupporting team developmentperformance managementproblem-solvingcommunication
Certifications
Bachelor’s Degree