Director of Client Strategy and Services

Bold Orange

Digital-first Director shaping holistic marketing strategies and leading client solutions at Bold Orange. Focused on marketing automation and connected customer experiences with a strategic approach.

Posted 6/2/2026full-timeRemote • Minnesota • 🇺🇸 United StatesLead💰 $125,000 - $165,000 per yearWebsite

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Applicant Tracking System Keywords

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Hard Skills

marketing automationCRMdigital strategydata-driven marketingcustomer engagement programsstrategic frameworksstorytellingpresentation skillsclient advisingdata concepts translation

Soft Skills

interpersonal skillsleadership skillsattention to detailability to influencestrategic thinkingmentoringadaptabilitycommunicationproblem-solvingrelationship building

Tools & Technologies

Salesforce Marketing Cloudmarketing technologyanalytics toolsproject management softwareemail marketing platformspaid media toolscreative softwarecontent management systemssocial media platformsclient relationship management systems

Industry Keywords

digital marketing1to1 marketingadvertisingclient relationshipsmarket trendsbusiness goalsbrand positioningcompetitive landscapecustomer experienceagency setting

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels
Lead the development of strategic, data-driven marketing approaches across channels, with a strong emphasis on marketing automation, CRM, and lifecycle strategy
Lead and inspire cross-functional agency teams to deliver strategically sound, insight-driven work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients
Develop, nurture, and grow strong senior-level client relationships, acting as a trusted advisor on marketing strategy, customer experience, and marketing technology
Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management
Create, lead, and present the development of holistic strategy to clients via engaging storytelling
Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients
Author project briefs
Negotiate changes and navigate challenges
Monitor and proactively report out on best practices and overall market trends

Requirements

What you’ll need

Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience
7+ years of marketing/advertising experience in an agency setting
9+ years relevant work experience across Digital, 1to1 marketing, creative, social, paid media, MarTech and CRM, with a heavy emphasis and interest in the digital strategy required to execute in these channels
Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
Strong storytelling and PowerPoint presentation skills, with the ability to influence senior stakeholders
Experience advising clients or stakeholders on how to effectively leverage marketing technology to achieve business outcomes
Ability to translate complex technical and data concepts into clear, compelling client-facing narratives and strategic recommendations
Proven ability to develop strategic frameworks and roadmaps for marketing automation and customer engagement programs
Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment
Strong attention to detail
Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients
Leadership skills and the desire to mentor
Desire to always be learning and growing
Salesforce Marketing Cloud

Benefits

Comp & perks

Medical, dental, and vision insurance
Virtual mental health support
Health Savings and Flexible Spending Accounts (including dependent care)
Infertility and critical illness benefits
401(k) with generous 6–10% employer contribution
Paid parental leave
Tuition reimbursement
Free parking and commuter support