Boeing

Associate Salesforce Administrator

Boeing

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Tech Stack

CloudInformatica

About the role

  • Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings.
  • Support Service Cloud architecture and scalability efforts to support high volume support operations.
  • Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps.
  • Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect).
  • Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams.
  • Ensure data integrity and governance: validation rules, structured imports, and steward collaboration.
  • Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX).
  • Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.
  • Train and enable users; create documentation and release notes.
  • Configure and maintain reports and dashboards to provide real time data updates.
  • Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users.
  • Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts that drive consistent AI responses.
  • Create and assign permission sets to grant least privilege access and simplify user permission management across profiles.
  • Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets to ensure reliable releases.
  • Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability.
  • Define sandbox types, refresh cadence, and data seeding to support environments.

Requirements

  • 5+ years Salesforce administration experience (enterprise environments) Service Cloud focus.
  • Salesforce Administrator Certification required.
  • Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus.
  • Experience in creating dashboards and operational reports for support KPIs
  • Deep Service Cloud experience: you’ve administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge.
  • Data & security minded: understands data modeling, sharing, permission sets, SSO, and compliance controls.
  • Collaborative: can translate business needs into secure, maintainable Salesforce solutions and work well with cross functional teams.
  • Results oriented: ability to measure impact and use KPIs to improve operations.
Benefits
  • variable arrangements depending upon business and customer needs
  • professional pursuits that offer greater flexibility in the way our people work
  • training and enable users; create documentation and release notes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce AdministrationService CloudFlowsProcess BuilderApexDashboardsReportsCI/CD pipelinessfdxData Modeling
Soft Skills
CollaborativeResults orientedCommunicationProblem solvingTrainingDocumentationCross functional teamworkUser enablementRisk identificationImpact measurement
Certifications
Salesforce Administrator Certification