Boeing

Customer Support Specialist

Boeing

full-time

Posted on:

Location Type: Hybrid

Location: Norderstedt • Germany

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About the role

  • Coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers
  • Tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service
  • Internal customer support for the sale of consumables for the aviation industry
  • Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
  • Responsibility for order processing and administration, including regular deadline monitoring in coordination with materials management and shipping departments
  • Regular communication with customers about the status of their orders and coordinate any changes
  • Monitoring returns and processing complaints, being the first point of contact for any escalations or claims made by the customer

Requirements

  • Successful completion of a commercial training within logistics, wholesale or another related field
  • 2+ years of professional experience in customer service in the aviation and/or wholesale sector
  • Initial experience within after sales and order resolution
  • Solid, proven written and spoken English skills.
Benefits
  • Annual salary reviews
  • 30 days of paid vacation, which increase with length of service
  • Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
  • Cross-functional and international work in teams around the globe
  • Tailored training opportunities for your area of work
  • Regular working hours and flex time
  • An in-house cafeteria with subsidized meals
  • A subsidy for the HVV ProfiTicket & free employee parking
  • Free-to-use e-charging stations
  • Bicycle leasing (JobRad) with attractive conditions
  • A subsidized membership in the EGYM Wellpass program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingadministrationdeadline monitoringcustomer serviceafter salesorder resolution
Soft Skills
communicationproblem-solvingcoordinationcustomer support
Certifications
commercial training in logisticscommercial training in wholesale