Support an Oracle based application called GOLD or GOLDesp that is used across the globe to support MRO (Maintenance, Repair, and Overhaul) as well as SCM (Supply Chain Management)
Support customer issues across the country and around the globe with a strong sense of urgency in order to comply with contractual responsibilities, deadlines, and delivery metrics
Participate in and support elements of projects
Complete assigned projects
Interact with customers, peers, and software vendors
Facilitate team relationships to ensure a thorough understanding of the organization's needs and requirements and the continuous improvement of processes
Investigate, analyze, and resolve application problems in a customer support role and test software of a complex nature
Create test scripts to show where errors occur and test scripts to prove new functionality works per specification
Prepare program documentation in compliance with established departmental standards

Requirements

5+ years’ experience supporting both internal and external customers across multiple disciplines
3+ years’ experience with relational database concepts and the SQL language
Bachelor's degree or higher in a business or technical field (preferred)
Experience with Boeing’s Supply Chain Management processes (preferred)
Experience with GOLD/IGOLD, TAM Tools, Crystal Reporting and Strong SQL skills (preferred)
Experience with Logistic Support work and MILS/DLMS (preferred)
Experience with DataStage (preferred)
Strong Organization and Time Management skills (preferred)
Willingness to seek out additional assignments or tasks (preferred)
Capability to gather, examine, and interpret information from different sources to generate effective solutions to problems (preferred)
Ability to generate alternate approaches to solving problems when needed (preferred)
Awareness of the likely consequences or implications of judgments (preferred)
Ability to interface with programmers, systems analysts, and users to confirm inter-application operational effectiveness (preferred)

Benefits

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLrelational database conceptstest scriptsapplication problem resolutionGOLDGOLDespDataStageCrystal ReportingLogistic SupportMILS/DLMS

Soft Skills

strong sense of urgencyorganizationtime managementproblem-solvinginterpersonal communicationteam facilitationcustomer supportanalytical skillsadaptabilityjudgment awareness