Salary
💰 $70,550 - $102,350 per year
About the role
- Provide hands-on support for the Icertis Contract Management (ICI) system, including contract data model, lifecycle stages, clauses, and workflows
- Triage and document production incidents: replicate issues, collect logs and evidence, and escalate as needed
- Perform recurring data validations and reconciliations to ensure data accuracy and contract-to-ledger alignment
- Assist with basic configuration under supervision, following change control (template updates, business rule checks)
- Support integrations by validating data flows, monitoring scheduled jobs, and coordinating with integration owners
- Participate in change management: prepare requirement summaries, execute UAT test cases, log defects, and document results
- Maintain operational documentation: runbooks, knowledge-base articles, dashboards, and reports on contract status and key metrics
- Provide project support: track action items, update schedules, prepare meeting notes, and communicate status to stakeholders
- Work with cross-functional teams to maintain data integrity and resolve production issues across the enterprise
Requirements
- Bachelor’s Degree or higher (Education: Bachelor's Degree or Equivalent)
- Experience in systems support, finance systems, contract administration, or related area
- Experience using Microsoft Excel
- Strong attention to detail and clear documentation skills
- Ability to follow established processes and change control procedures
- Excellent communication and interpersonal skills
- Familiarity with contract lifecycle concepts; experience with Icertis or other CLM platforms (preferred)
- Ability to work in the United States without visa sponsorship (Employer will not sponsor)
- Subject to post-offer drug testing per Boeing policies