Customer Support Representative
Boeing
full-time
Posted on:
Location Type: Office
Location: Beijing • China
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About the role
- Provide representation and support to Boeing customers based in China.
- Support sales to grow market share of Boeing proprietary parts and vendor proprietary parts.
- Maintain direct contact with customers before and/or after the sale, addressing customer issues in a timely manner.
- Leverage company resources to support customer commitments and foster business growth.
- Support sales team by developing and maintaining positive relations with customers.
- Assist in the development of customer solutions by analyzing customer needs.
Requirements
- Excellent written and oral communication skills in both Chinese and English is a must.
- Experience in the Aerospace industry.
- Good problem-solving ability.
- Eager to learn and grow.
- Ability for minimal travel domestically and internationally.
- Basic knowledge on electronic commercial platform/system.
- Good command of MS office.
- Good team collaborative spirit.
- SAP knowledge preferred.
- Customer service experience preferred.
- Bachelor’s Degree (or higher) in aviation related disciplines preferred.
Benefits
- Relocation assistance is not a negotiable benefit for this position.
- This position does not require a Security Clearance.
- Employer will not sponsor international applicants for employment visa status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem-solvingcustomer servicebasic knowledge of electronic commercial platform/systemMS OfficeSAP
Soft skills
excellent written communicationexcellent oral communicationteam collaborationeager to learnability to travel
Certifications
Bachelor’s Degree in aviation related disciplines