Client Ticketing Services Manager
TEG Pty Ltd
Digital Solutions and Production Systems Manager
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Brisbane • 🇦🇺 Australia
Visit company websiteJob Level
SeniorLead
Tech Stack
ERPITSM
About the role
- Lead a talented team from a diverse range of backgrounds and skill sets located across Toowoomba, Brisbane and Melbourne.
- Work collaboratively with key stakeholders within the MQ-28 Program and be accountable for ensuring the delivery of the IT Production Systems portfolio and the ongoing support of MQ-28 Digital Solutions to schedule and within budget.
- Architect, develop, implement, configure and maintain software solutions specific to the Production Systems and Factory facilities.
- Drive integrated solutions to automate business operations and establish Operational Digital Threads across bedrock solutions.
- Maintain compliance of MQ-28 IT systems to ITSM Practices and Boeing Policies.
- Support the implemented Digital Solutions in delivering effective and efficient IT Service Management to MQ-28.
- Establish and embed best practices in IT Service Management (ITSM) consistent with Boeing Enterprise frameworks and tools.
- Assist in the creation of project estimates, plans, schedules, and corrective actions.
- Support MQ-28 business goals by identifying opportunities for continuous improvement in IT solutions.
- Build relationships and provide guidance within cross-functional teams.
- Mentoring the MQ-28 IT Team to foster a culture of excellence and continuous improvement.
- Provide oversight and coaching on approved technical approaches, products and processes; Talent Management and hiring of resources within the team to meet project demands.
Requirements
- 5+ years of experience performing, leading, or managing IT professionals in digital and application support.
- 10+ years of relevant work experience in Production Systems solutions that integrate between Information Technology and Operational Technology software.
- In-depth knowledge of the Product Lifecycle Management (PLM), Manufacturing Operations Management (MOM), Enterprise Resource Planning (ERP) and Integration architectures and solutions.
- Knowledge of industrial communication protocols and standards and familiarity with factory automation software and hardware platforms.
- Excellent verbal and written communication skills, with the ability to explain analytical concepts clearly.
- Ability to manage multiple responsibilities simultaneously with proven ability to work both independently and collaboratively across a management team.
- Applicants must be Australian Citizens to meet defence security requirements.
Benefits
- Cutting edge projects
- Flexible working options
- Discounts for health insurance, travel and accommodation
- Salary packaging options
- Health and wellbeing benefits
- Study assistance
- Global opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software developmentIT Service Management (ITSM)Product Lifecycle Management (PLM)Manufacturing Operations Management (MOM)Enterprise Resource Planning (ERP)integration architecturesfactory automation softwareindustrial communication protocolsdigital solutionscontinuous improvement
Soft skills
leadershipcollaborationcommunicationmentoringrelationship buildingproject managementcoachingorganizational skillsindependenceteamwork