CRM Key Account Manager, West Region

Boehringer Ingelheim

CRM Key Account Manager leading strategic engagement and partnerships in healthcare across Switzerland. Driving meaningful change in Cardio, Renal, Metabolism therapeutic area.

Posted 4/20/2026full-timeBasel • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the lead for assigned group practices, HCP networks, and relevant hospitals/accounts with national or regional reach (in alignment with other portfolio KAMs).
Lead strategic account planning and execution, ensuring all activities are aligned with TA CRM objectives.
Conduct in-depth analysis of patient pathways to identify unmet needs, systemic drivers, and barriers to care.
Coordinate cross-functional teams (Medical, Market Access, Sales, Marketing, Portfolio KAMs) to deliver integrated solutions that optimize patient outcomes.
Map and engage complex stakeholder ecosystems, acting as a connector between internal teams and external partners when needed to drive clinical adoption and formulary inclusion.

Requirements

What you’ll need

Education or professional background in healthcare or a commercial discipline with a strong focus on marketing, sales, and account management is required.
Proven track record in account management, including business development.
Experience working with hospitals, regional/national group practices, HCP networks, and/or digital health providers (or similar) is essential.
Excellent communication, advanced negotiation, and project management skills.
Fluent in English and the relevant regional language (German for Basel-Bern/Ost-CH, French for Romandie-Tessin); Italian is a plus.
Digital fluency, including analytics, CRM platforms, telehealth models, Microsoft Office, Veeva, Power BI, and Salesforce.
Must reside in Switzerland or be willing to relocate.

Benefits

Comp & perks

Flexible working arrangements: home office and flexible hours depending on department and role.
Learning & development: a variety of training and development opportunities to support your personal and professional growth.
Attractive and competitive salary package with a performance-based bonus.
Assigned sales territory with minimal overnight travel.
Mental health support (EAP, coaching).
Collaborative environment with strong team support despite field-based work.
Regular team meetings, sales events, and kick-off sessions.
Appreciative culture with recognition programs.
Opportunity to actively shape customer relationships and regional market presence.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentproject managementdigital fluencyanalyticstelehealth models

Soft Skills

communicationnegotiation