Boehringer Ingelheim

CRM Key Account Manager, West Region

Boehringer Ingelheim

full-time

Posted on:

Location Type: Office

Location: Basel • Switzerland

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About the role

  • Serve as the lead for assigned group practices, HCP networks, and relevant hospitals/accounts with national or regional reach (in alignment with other portfolio KAMs).
  • Lead strategic account planning and execution, ensuring all activities are aligned with TA CRM objectives.
  • Conduct in-depth analysis of patient pathways to identify unmet needs, systemic drivers, and barriers to care.
  • Coordinate cross-functional teams (Medical, Market Access, Sales, Marketing, Portfolio KAMs) to deliver integrated solutions that optimize patient outcomes.
  • Map and engage complex stakeholder ecosystems, acting as a connector between internal teams and external partners when needed to drive clinical adoption and formulary inclusion.

Requirements

  • Education or professional background in healthcare or a commercial discipline with a strong focus on marketing, sales, and account management is required.
  • Proven track record in account management, including business development.
  • Experience working with hospitals, regional/national group practices, HCP networks, and/or digital health providers (or similar) is essential.
  • Excellent communication, advanced negotiation, and project management skills.
  • Fluent in English and the relevant regional language (German for Basel-Bern/Ost-CH, French for Romandie-Tessin); Italian is a plus.
  • Digital fluency, including analytics, CRM platforms, telehealth models, Microsoft Office, Veeva, Power BI, and Salesforce.
  • Must reside in Switzerland or be willing to relocate.
Benefits
  • Flexible working arrangements: home office and flexible hours depending on department and role.
  • Learning & development: a variety of training and development opportunities to support your personal and professional growth.
  • Attractive and competitive salary package with a performance-based bonus.
  • Assigned sales territory with minimal overnight travel.
  • Mental health support (EAP, coaching).
  • Collaborative environment with strong team support despite field-based work.
  • Regular team meetings, sales events, and kick-off sessions.
  • Appreciative culture with recognition programs.
  • Opportunity to actively shape customer relationships and regional market presence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness developmentproject managementdigital fluencyanalyticstelehealth models
Soft Skills
communicationnegotiation