CRM Key Account Manager, Region East

Boehringer Ingelheim

Key Account Manager at Boehringer Ingelheim shaping CRM partnerships in Switzerland. Leading strategic engagement across healthcare ecosystems with a focus on impactful change.

Posted 4/20/2026full-timeBasel • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the lead for assigned group practices, HCP networks, and relevant hospitals/accounts with national or regional reach (in alignment with other portfolio KAMs).
Lead strategic account planning and execution, ensuring all activities are aligned with TA CRM objectives.
Conduct deep analysis of patient pathways to identify unmet needs, systemic drivers, and barriers to care.
Coordinate cross-functional teams (Medical, Market Access, Sales, Marketing, Portfolio KAMs) to deliver integrated solutions that optimize patient outcomes.
Map and engage complex stakeholder ecosystems acting as a connector (when needed) between internal teams and external partners to drive clinical adoption and formulary inclusion.

Requirements

What you’ll need

Education or background/experience in healthcare, commercial discipline with a strong focus on marketing, sales, and account management is a must
Proven successful experience in account management including business development
Experience working with hospitals, regional/national group practices, HCP networks, and/or digital health providers (or similar) is a must
Excellent communication, advanced negotiation, and project management skills
Fluent in English and the respective regional language (German for Basel-Bern/Ost-CH, French for Romandie-Tessin, Italian is a plus)
Digital fluency (analytics, CRM platforms, telehealth models, Microsoft Office, Veeva, Power BI, Sales Force)
Must reside in Switzerland or be willing to relocate

Benefits

Comp & perks

Flexible working time models: home office and flexible working hours, depending on department and position – many things are possible with us.
Learning & development: diverse training and development opportunities for your personal and professional growth. Because: you never stop learning.
Attractive and competitive salary package with Performance-based bonus
Assigned sales territory with minimal overnight travel
Mental health support (EAP, coaching)
Collaborative environment with strong team support despite field‑based work
Regular team meetings, sales events and kick‑off sessions
Appreciative culture with recognition programs
Opportunity to actively shape customer relationships and regional market presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentproject managementdigital healthanalyticsCRM platformstelehealth models

Soft Skills

communicationnegotiation