Customer Analytics Manager

Boehringer Ingelheim

Customer Analytics Manager providing analysis to the Customer Facing Team and driving customer centricity through strategic insights. Managing teams and training HP customer-facing members for improved performance.

Posted 4/20/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$118,150 - CA$157,600 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Be the key strategic business partner to the Customer Facing Team (Commercial and Medical)
Deliver greater customer centricity through the provision of high quality analysis
Support the customer facing organization to achieve its objectives by leading customer planning and resource deployment
Lead the development of optimal Customer Facing Team resource allocation
Manage customer facing team alignments and changes
Develop training materials and workshops and facilitate training to HP customer-facing team members
Lead Medical analytics for the CFT across all asset teams

Requirements

What you’ll need

University Degree with emphasis on business analysis
Minimum of 5 years' experience in an analytics business functions
Strong understanding of pharmaceutical industry data sources and business model
Strong analytical skills and ability to perform scaled analyses across multiple sources of data
Strong working experience with Excel, Power Point, and Tableau is required
Experience in strategic thinking and the development and implementation of strategy
Demonstrated ability to provide thought leadership and proactively embrace innovation
French and English language skills are an asset for the purpose of working cross-functionally with Boehringer colleagues across Canada and in some cases with colleagues situated globally.

Benefits

Comp & perks

competitive total rewards
generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees)
comprehensive and flexible benefits plan
Defined Contribution Pension Plan with company matching of RRSPs
Employee and Family Assistance Plan
employee and leadership development programs
programs to support overall health and wellness for employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisanalyticsdata analysisresource allocationcustomer planningtraining developmentstrategic thinkingthought leadershipinnovation

Soft Skills

customer centricitycommunicationleadershipcollaborationproactive mindset