BODYBAR Pilates

Franchise Onboarding Manager

BODYBAR Pilates

full-time

Posted on:

Location Type: Hybrid

Location: Texas • United States

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Salary

💰 $82,000 - $87,000 per year

About the role

  • Serve as the primary point of contact for new franchise owners during the onboarding and presale process
  • Build strong, positive, and trusting relationships with new owners through proactive, transparent, and encouraging communication
  • Guide franchisees through the BODYBAR onboarding roadmap, including timeline management, key milestones, and system compliance
  • Provide consistent coaching, ensuring owners understand expectations and have the tools needed to meet them
  • Oversee and manage the project timeline from real estate signing through studio opening
  • Collaborate with cross-functional teams (real estate, construction, marketing, operations, etc.) to ensure alignment and on-time delivery
  • Identify potential roadblocks, troubleshoot challenges, and provide solutions-oriented support to keep owners on track
  • Support the studio opening checklist, ensuring operational, systems, and staffing readiness
  • Lead virtual and in-person onboarding trainings focused on BODYBAR systems, studio operations, marketing campaigns, and membership sales strategies
  • Provide hands-on coaching to owners and their teams on client acquisition, staff recruitment, and member retention best practices
  • Ensure franchisees understand BODYBAR’s values, brand standards, and operational processes to deliver a consistent member experience
  • Assist in the development and refinement of onboarding tools, resources, and training documentation
  • Partner with the marketing team and franchisees to execute presale marketing strategies and local activation plans
  • Provide tactical support and coaching on lead generation, outreach cadence, CRM usage, and membership conversion strategies
  • Monitor presale metrics and KPIs to help drive early success and create a strong foundation for studio performance
  • Collaborate on creative solutions to increase local engagement and excitement ahead of opening
  • Ensure franchisees understand and adhere to brand, operational, and quality standards prior to and during launch
  • Identify and address any compliance gaps, working with owners to implement corrective actions proactively
  • Monitor progress toward staffing, training, and operational benchmarks in line with system expectations

Requirements

  • Bachelor's degree in Business, Communications, or related field
  • 3+ years of experience in: Training & Development, Operations Management, Business Start-Up or Franchise Onboarding, or Project Management (strongly preferred)
  • Prior experience in the fitness, wellness, or franchising industry preferred
  • Sales or business negotiation experience a plus
  • Proven ability to lead projects from initiation to completion with attention to detail and accountability
  • Ability to build trust, motivate, and influence a wide range of stakeholders
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and time management skills; able to manage multiple projects simultaneously
  • Proficient in Microsoft Excel, Google Workspace, and CRM platforms
  • Ability to think critically, solve problems independently, and adapt in a dynamic environment
  • Must be proactive, positive, and professional in demeanor
  • Willingness to travel up to 50% of the time within the continental US
Benefits
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Wellness resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Training & DevelopmentOperations ManagementProject ManagementBusiness Start-UpFranchise OnboardingSales NegotiationLead GenerationClient AcquisitionStaff RecruitmentMembership Conversion
Soft Skills
Interpersonal skillsCommunication skillsOrganizational skillsTime managementProblem-solvingCritical thinkingMotivational skillsInfluencing skillsProactive attitudeProfessional demeanor
Certifications
Bachelor's degree in BusinessBachelor's degree in Communications