Bodily

Operations Associate

Bodily

contract

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

ERP

About the role

  • Manage inbound shipment bookings between suppliers, freight forwarders, customs brokers, and 3PL warehouses
  • Coordinate inbound shipments and ensure inventory is received within SLA timelines
  • Create/manage ASNs with 3PL partners
  • Resolve receipt discrepancies, damages, shortages, and quality issues through root-cause analysis
  • Issue/manage RFQs with freight brokers to support cost-effective deliveries
  • Oversee fulfillment across DTC, wholesale, retail, and marketplace channels
  • Act as the primary point of contact for 3PL outbound execution (pick/pack/label/ship)
  • Monitor 3PL KPIs and address fulfillment breakdowns before SLA misses occur
  • Troubleshoot order flow issues across ERP/OMS/Shopify/EDI systems
  • Ensure compliance with retailer routing guides to prevent chargebacks or shipment rejections
  • Analyze order volume trends, fulfillment accuracy, shipping delays, and exception rates
  • Identify recurring operational gaps and recommend process improvements
  • Build KPI reporting dashboards (on-time ship rate, CPO, inventory adjustments, returns flow)
  • Resolve cycle count and physical inventory discrepancies with 3PL teams
  • Maintain SKU accuracy and warehouse master data
  • Monitor returns processing and ensure ERP updates are executed promptly
  • Track inbound/outbound freight and 3PL expenses against budget
  • Identify opportunities to reduce logistics costs while maintaining service levels
  • Support monthly KPI reporting, invoice approvals, and COGS reconciliation

Requirements

  • 2–4 years of experience in logistics, fulfillment, or supply chain operations
  • Direct experience managing 3PL fulfillment operations (required)
  • Strong knowledge of omni-channel order execution (DTC + wholesale + retail)
  • Experience with retailer compliance, routing guides, EDI, and chargeback prevention
  • Proficiency in ERP/OMS tools (Cin7, NetSuite, Shopify, SPS Commerce, etc.)
  • Strong Excel skills with ability to analyze order and fulfillment data
  • Highly organized, proactive, and comfortable working cross-functionally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsfulfillmentsupply chain operationsroot-cause analysisKPI reportinginventory managementcost analysisdata analysisprocess improvementorder execution
Soft Skills
highly organizedproactivecross-functional collaboration