Bobtail

Client Success Representative, Bilingual (English, Spanish)

Bobtail

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Act as the first point of contact for company clients
  • Resolve complaints and prevent additional issues by improving processes.
  • Build & maintain a good relationship with assigned carriers based on trust and respect
  • Collaborate with internal departments to fulfill carrier needs
  • Maintain up-to-date knowledge of assigned accounts
  • Answer incoming calls from carriers, brokers & potential new clients
  • Communicate with assigned carriers via email, text, or phone

Requirements

  • Customer service experience
  • At least 6 months tenure in Bobtail
  • Speak both English & Spanish fluently
  • Possess excellent verbal and written communication skills
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Strong organizational skills and attention to detail
  • Capable of prioritizing tasks/requests to meet the client & company needs
  • Ability to work independently and as part of a team.
Benefits
  • Monthly Mental Break Day
  • Paid Time Off
  • Work from home (or wherever)
  • Parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceBobtail experience
Soft Skills
verbal communicationwritten communicationtime managementmultitaskingorganizational skillsattention to detailprioritizationindependenceteamwork