Quality Assurance Analyst, English, Punjabi
Bobtail
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Plan, execute, and oversee inspection and testing of Bobtail's services to confirm quality and conformance to specifications and deliverables
- Assist operations in tracking, documenting, and reporting quality levels as well as Onboarding, Retention and Buyout Specialist environmental, and health and safety goals/KPIs
- Analyze and investigate service complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
- Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
- Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
- Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
Requirements
- Up to 1 year in a QA role at a SaaS company
- 3-5 years of B2B SaaS sales/ customer service experience
- Excellent written and verbal communication skills
- Fluency in both languages: Punjabi and English
- Salesforce is a MUST
- Knowledge of quality assurance terminology, methods, and tools
- In-depth understanding of industry standards, company policies and services
- Strong analytical and problem-solving skills
- Great team player with the ability to work with minimal supervision
Benefits
- Monthly Mental Break Day
- Paid Time Off
- Work from home (or wherever)
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceproblem-solvinganalytical skillsdocumentationrisk managementservice complaint analysisprocedure developmentKPI tracking
Soft skills
communication skillsteam playerability to work with minimal supervision