Bobbie

Customer Experience Specialist

Bobbie

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 - $30 per hour

About the role

  • Respond to customer inquiries across channels with compassion, accuracy, and care - treating every message as a conversation, not a case number
  • Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy
  • Recognize the nuances in every interaction - knowing when to troubleshoot, when to reassure, and when a moment calls for something more than a resolution
  • Manage your workload with focus and consistency, maintaining high quality without sacrificing pace
  • Look for opportunities to surprise and delight: the unexpected follow-up, the thoughtful note, the small gesture that makes someone feel truly seen
  • Act as a bridge between customers and the broader team - surfacing patterns, flagging feedback, and helping us get better because of what you're hearing
  • Be a living ambassador for Bobbie's mission, bringing warmth and conviction to every single touchpoint

Requirements

  • Experience in customer-facing roles where relationships - not just resolutions - were the measure of success
  • Exceptional written communication: clear, warm, human, and free of corporate distance
  • High emotional intelligence and genuine curiosity about the people you're talking to
  • Strong attention to detail alongside the ability to hold the big picture at the same time
  • Proven ability to manage volume without losing quality - you're efficient because you're organized, not because you're cutting corners
  • Deep alignment with Bobbie's mission
  • Comfort with ambiguity and the judgment to know when to escalate vs. when to own it
  • Familiarity with CX platforms and comfort communicating across different channels, including social
  • Availability to work 5 days/week, with at least one weekend day
Benefits
  • Competitive stock options
  • 401k with employer match
  • Employee medical, dental, and vision insurance 100% covered by Bobbie, with options to add dependents through a subsidized pre-tax deduction
  • US-based remote work model
  • Flexible Time Off Policy (including Summer Fridays; half days on Fridays Memorial Day through Labor Day)
  • 16 paid company holidays, plus an end of year holiday shut down
  • 16 weeks of paid parental leave with the option to take an additional 8 months unpaid
  • One year subscription to Bobbie or Baby's Only
  • $75 monthly internet stipend
  • Co-working space reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
emotional intelligencewritten communicationattention to detailorganizational skillscustomer relationship managementproblem-solvingcuriosityadaptabilitycompassioninterpersonal skills