Online Chat Associate

Bob's Discount Furniture

Online sales support associate helping Bob’s Discount Furniture customers shop through chat, phone, and email. Guiding product discovery, orders, purchases, and post-sale support in an omni-channel furniture retail environment.

Posted 8/5/2026full-timeRemote • Arizona, California, Connecticut, New York • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement skills through effective communication and problem resolution in a fast-paced online environment. Proficient in managing multiple interactions while maintaining a customer-first approach and achieving sales metrics.

Highest-signal resume keywords

Customer Engagement SkillsProblem-Resolution SkillsOnline Order Entry SkillsLive Chat ExperienceCRM Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Online Order TrackingProduct KnowledgeSales Support SkillsTyping AccuracyMetric Focus on AOVNPSClosing RatioChat Response Times

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationHigh Emotional IntelligenceSolution-Oriented MindsetPositive Service Attitude

Tools & Technologies

BobSuiteCRM ToolsOrder Management Systems

Industry Keywords

Omni-Channel SalesCustomer ServiceRetail ScheduleDigital Guest Engagement

About the role

Key responsibilities & impact

Deliver world-class service through online platforms
Engage with customers via chat, phone, and email throughout the online shopping journey
Guide guests from product discovery through purchase and post-sale support
Provide real-time customer support in a fast-paced, metrics-driven environment
Enter, track, and update online orders
Explain product knowledge, features, and benefits
Resolve customer problems with empathy and efficiency
Balance multiple chats, calls, and follow-ups while maintaining a positive service attitude
Support omni-channel sales success
Turn customer service interactions into sales

Requirements

What you’ll need

Strong written and verbal communication skills
Customer-first approach with a solution-oriented mindset
Ability to handle multiple chat and phone interactions simultaneously
High emotional intelligence and professional tone
Willingness to work weekends, evenings, and holidays
Ability to work a retail schedule
Live chat and digital guest engagement skills
Inbound phone and online sales support skills
Online order entry, tracking, and status update skills
Product knowledge and feature explanation skills
Problem-resolution skills
Metric focus on AOV, NPS, closing ratio, and chat response times
Online chat or virtual sales experience preferred
Background in phone-based sales or customer service preferred
Strong computer literacy and typing accuracy
Familiarity with CRM tools and order management systems, such as BobSuite
Ability to quickly learn new platforms
Ability to work independently and collaboratively

Benefits

Comp & perks

Competitive Hourly Pay + Commission Structure
National Health, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
Employer-paid Life Insurance with additional voluntary options
Tuition Reimbursement and Education Scholarships
Generous Employee Discount from Day 1
Bob’s Bail Out Program (early access to pay)
Bob’s Helping Hand Program for financial emergencies
Hays Perks discounts on hundreds of partner merchants
Training
Opportunities for career growth
Professional, fun, fast paced work environment