Board Intelligence

Performance Marketing

• Lead the design and execution of proofs of value, tailoring the platform to reflect the specific needs and workflows of prospective clients.
• Configure the platform using client data and scenarios to demonstrate real, tangible outcomes.
• Guide clients through the proof of value process, ensuring clarity, engagement, and momentum.
• Define and track success criteria, ensuring proofs of value conclude with a clear and compelling case for adoption.
• Develop a deep understanding of the Board Intelligence platform, including core features, use cases, and differentiators.
• Deliver high-quality product demonstrations that are tailored to senior stakeholders and governance use cases.
• Translate complex product capabilities into clear, relevant benefits for non-technical audiences.
• Work closely with the sales teams to support deal progression and conversion.
• Provide insight into client needs, objections, and decision drivers to inform sales strategy.
• Help position the platform effectively within complex buying groups and long sales cycles.
• Build credibility and trust with senior stakeholders, including Company Secretaries, executives, and governance teams.
• Facilitate workshops and working sessions to understand client requirements and align the platform to their priorities.
• Act as a confident and professional representative of Board Intelligence throughout the sales process.
• Capture insights from proofs of value and client interactions to inform product development and roadmap priorities.
• Identify opportunities to improve the proof of value process, tools, and materials.
• Collaborate with Product, Engineering, and Consulting teams to refine how we demonstrate and deliver value.

Customer Conversion Specialist

Customer Success Manager

• Own and manage a portfolio of Enterprise accounts, serving as the key contact for the client, and acting as a trusted advisor to c-suite executives and board-level contacts
• Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions.
• Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, strategic check-ins, and delivering a consistently high-quality customer experience whilst embedding surprise and delight throughout the customer journey
• Act as a growth partner by uncovering expansion opportunities through deep account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives
• Conduct strategic account mapping and portfolio prioritization to identify expansion pathways and relationship gaps, working in lockstep with Sales and Growth teams to develop coordinated account strategies that maximize customer lifetime value
• Maintain deep client knowledge and strategic alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities
• Act as the voice of the customer internally, sharing insights with Product and Go-To-Market teams to influence roadmap priorities, while collaborating with Marketing to develop customer success stories and knowledge center content

Senior Customer Success Manager

Account Executive

• Working on revenue and pipeline, you will build and progress opportunities through proactive outreach, account planning, and stakeholder mapping.
• You will run structured sales processes across multiple stakeholders, from discovery through to close, and maintain strong pipeline discipline and CRM accuracy throughout.
• On the relationship side, you will develop trusted relationships with senior stakeholders, engaging at board level with growing confidence.
• You will develop a genuine understanding of each client's governance context and board reporting needs, partnering with Customer Success to ensure expansions are grounded in real outcomes.
• Across the business, you will work with the Enterprise Director to align priorities and strategy, partner with Marketing on account based activity, and share client insight with Product to inform the roadmap.

Enterprise Account Executive, Customer Development

• As Senior Account Executive, Enterprise, you will own the growth of a defined portfolio of Enterprise accounts. This is an individual contributor role reporting to the Enterprise Director, focused on building pipeline, identifying expansion opportunities, and closing deals within existing customers.
• Enterprise selling here is genuinely consultative. Our buyers, typically Company Secretaries, General Counsel, CFOs, and Heads of Governance, are senior, commercially astute, and care deeply about outcomes rather than features. You will need to understand their world, earn their trust, and bring them solutions that make a measurable difference to how their boards operate.
• You will work in close partnership with Customer Success, Marketing, and Consulting colleagues to ensure clients experience a joined-up, high-quality journey from initial conversation through to long-term value.
• **Main Responsibilities**
• - **Drive Enterprise revenue**
• - Own and deliver a personal Enterprise technology revenue target, contributing to the wider team goal
• - Build and progress a strong pipeline through proactive prospecting, strategic account planning, and stakeholder mapping
• - Identify expansion opportunities within your account set by understanding the problems our platform can solve and translating them into commercial conversations
• - Run structured, multi-stakeholder sales processes from discovery through to close, including procurement, legal, and governance stakeholders where relevant
• - Maintain strong forecasting accuracy and CRM discipline throughout
• **Build lasting client relationships**
• - Develop trusted relationships with senior stakeholders, engaging at C-suite and board secretary level with confidence and credibility
• - Develop a genuine understanding of each client's governance context, decision-making structures, and board reporting needs
• - Partner with Customer Success to ensure expansions are grounded in real outcomes and support long-term retention
• - Bring consistently high standards of professionalism, responsiveness, and follow-through to every client interaction
• **Collaborate across the business**
• - Work with the Enterprise Director to align account priorities and pipeline strategy
• - Partner with Marketing on Enterprise targeting and Account Based Marketing activity, turning activity into pipeline
• - Collaborate with Customer Success and Delivery to ensure a smooth client journey from sale through to value realisation
• - Share client insight with Product and Technology to inform roadmap priorities and continuous improvement

Senior Account Executive, Enterprise

SDET

• Partner with QA leadership to help shape strategy, standards, and direction across the function
• Lead initiatives to improve our TypeScript/Cypress (web) and Java/Appium (mobile) automation frameworks
• Identify and drive adoption of new testing approaches, tools, and methodologies
• Establish and evolve testing standards across the QA team
• Mentor QA engineers, helping them grow both their technical and strategic skills
• Champion continuous improvement by consistently identifying better ways of working
• Write high-quality automated tests using our TypeScript/Cypress and Java/Appium frameworks, contributing new tests regularly
• Architect and implement improvements to existing test frameworks
• Maintain and enhance test suite reliability and effectiveness
• Debug, monitor, and resolve automation pipeline failures
• Perform manual testing including ticket verification, test case management, and regression testing
• Lead by example in testing practices and demonstrate what excellence looks like
• Act as the sole QA representative within your assigned product council
• Build strong relationships and credibility with developers, product managers, and stakeholders
• Participate in refinement sessions from the earliest stages, influencing quality from the start
• Manage stakeholder expectations and communicate quality status clearly and confidently
• Handle multiple concurrent workstreams effectively within your council

Senior QA Automation Engineer

DevOps Engineer

• Architect and deploy robust, multi-cloud systems across GCP and AWS, ensuring scalability, reliability, and strong performance
• Lead cloud migration projects, including on-premises to cloud transitions, hybrid solutions, and infrastructure automation across multiple sites and providers
• Build infrastructure that scales with rapid business growth, including integrating and automating diverse tech stacks acquired through new market expansion
• Manage Kubernetes clusters, optimising containerised workloads through provider-managed services and continuously improving efficiency and reliability
• Establish and evolve best practices for CI/CD, infrastructure as code using Terraform, and system performance monitoring
• Lead critical upgrades, patching, and infrastructure clean-up to de-risk legacy systems and strengthen our technical foundation
• Identify, diagnose, and resolve infrastructure challenges proactively and independently
• Keep pace with AI-driven developments and emerging DevOps tooling, bringing relevant innovations into how we operate
• Work closely with engineering, product, and IT teams to align infrastructure goals with business needs
• Communicate clearly about infrastructure decisions, trade-offs, and risks to both technical and non-technical stakeholders
• Contribute to a culture of shared ownership, continuous improvement, and engineering excellence across the team

Senior DevOps Engineer

Artificial Intelligence

• Partner with the CPO to map and redesign roles across functions, identifying where AI can augment, automate, or reframe how work is done
• Work directly with function heads and managers to assess AI readiness at team level — identifying skill gaps, workflow inefficiencies, and role evolution opportunities
• Support the design and implementation of AI-augmented role profiles, ensuring job architecture reflects an AI-first operating model
• Translate CPO-led org design decisions into practical implementation plans at team level, managing change sensitively and effectively
• Build manager capability to lead in an AI-enabled environment — facilitating workshops, providing coaching, and developing practical toolkits
• Track and report on AI readiness across the workforce, surfacing insight and progress to the CPO
• Act as a trusted Business Partner to allocated functions — providing commercially grounded HR advice to managers and leaders
• Use people data, analytics and AI-assisted tools to anticipate workforce risks and identify opportunities before they require escalation
• Support managers to lead their teams through change with clarity and confidence, particularly where AI adoption is reshaping roles and responsibilities
• Partner with the CPO on workforce planning, translating strategic intent into team-level people plans
• Contribute to cross-functional People initiatives within the CPO's direction, bringing both HR expertise and digital perspective
• Handle employee relations matters independently within agreed guardrails — using data and AI tools to inform case management, track patterns, and improve consistency of outcomes
• Apply an analytical lens to ER trends, surfacing patterns to the CPO before they escalate into systemic issues
• Involve the CPO in complex or sensitive ER matters, presenting well-structured options and risk framing rather than problems
• Support managers to handle day-to-day people challenges more independently through digital guidance, self-serve tools, and capability building
• Identify and drive improvements to People processes through automation and digital tooling — reducing manual administration and increasing quality and speed of delivery
• Ensure HR data integrity across all systems, using data dashboards to provide the CPO with a real-time view of workforce health
• Maintain HR policies and documentation, ensuring they reflect modern, AI-enabled ways of working and remain legally compliant
• Support onboarding and offboarding processes, incorporating AI tools that improve efficiency and employee experience
• Act as a visible culture champion — building trust across the business and creating psychological safety around AI adoption and role change
• Support employee engagement initiatives, using data to surface themes and translate them into actionable recommendations for the CPO and leadership team
• Partner with managers on motivation, team health, and the human dimensions of an AI-augmented working environment
• Support internal communications that connect employees to the company's AI strategy and direction — helping people understand what change means for them