Order Writer, Merchandiser

Boar's Head Brand

Order Writer/Merchandiser in retail deli responsible for improving customer experience. Engaging with deli customers and providing support during peak periods in Connecticut.

Posted 7/23/2026full-timeAshford • Connecticut • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and brand promotion through effective product presentation and sampling. Possesses strong training abilities to mentor deli associates in exceptional customer service and product knowledge.

Highest-signal resume keywords

Customer ServiceBrand PromotionProduct KnowledgeFood Safety PracticesRetail Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food PreparationSlicing TechniquesBasic Computer SkillsProduct PairingRetail Merchandising

Soft Skills

Positive AttitudeEnergetic EngagementMentoringBuilding RapportProactive Selling

Tools & Technologies

SlicerFolding TableUtensilsPlatters

Industry Keywords

Deli ServiceCustomer ExperienceBrand LoyaltyProduct SamplingFood Safety

About the role

Key responsibilities & impact

Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.
Host a variety of in-store sampling and product pairing events focusing on product presentation.
Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling.
Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
Possess a positive, energetic, and serving attitude.
Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service.
Set service case, ensuring the full product line is displayed in an appetizing manner.
Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
Update merchandising and marketing materials as required.
Complete additional activities or special projects as assigned.

Requirements

What you’ll need

High school diploma or equivalent
1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role.
Basic computer skills
Experience with food preparation is helpful but not required
Keep work area neat and clean; exhibit good food safety and sanitation practices at all times
Willingness to learn and operate a slicer
Must have own transportation and be willing to travel to different retail locations within assigned area
Ability to transport and set up a folding table, utensils, platters, etc.
Ability to stand for a minimum of 4 hours
Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.
Ability to work in a refrigerated/freezer environment

Benefits

Comp & perks

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