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Merchandising, Order Writing Specialist
Boar's Head BrandMerchandising / Order Writing Specialist responsible for customer deliveries and training for Boar's Head. Focus on developing relationships and maintaining service with existing customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge while effectively managing inventory and delivering perishable goods. Capable of training customer employees and cultivating relationships with deli management to address evolving needs.
Highest-signal resume keywords
Customer Service ExperienceInventory ManagementTraining and DevelopmentValid Driver’s LicenseBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory LevelsMerchandising ResetsProduct KnowledgeSlicing TechniqueOrder CreationCredit IssuanceGo-Spot-Check MissionsBasic Math Skills
Soft Skills
Exceptional Customer ServiceRelationship BuildingCommunication Skills
Industry Keywords
Brand AssociatePerishable Goods DeliveryCustomer EngagementDeli Management
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Itemized check-in of delivered goods with a customer representative
- Complete bi-weekly customer inventory
- Create bi-weekly orders based on established inventory levels
- Pull credits, create out-of-date memos, and issue customer credits
- Complete merchandising resets and recommend opportunities for cross-merchandising
- Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
- Complete assigned Go-Spot-Check missions
- Delivery of perishable goods to customers
- Monitor truck maintenance schedule and coordinate necessary maintenance
- Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
- Complete additional activities or special projects as assigned
Requirements
What you’ll need- High school diploma or equivalent, including basic math and reasoning
- Ability to speak and read English
- 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
- Successful mastery of Brand Associate essential functions and requirements
- Valid driver’s license and clean driving record
- Basic computer skills
Benefits
Comp & perks- ServSafe certification
- Deli Operations
- Slicer use, maintenance, and cleaning
- Deli scale operation and sanitation
- Proper slicing technique, product wrapping, and handling
- DOT compliance and Safe Driver training