Order Writer – Merchandising

Boar's Head Brand

Order Writer responsible for in-store customer engagement and support for Boar's Head Brand. Assessing deli needs and promoting product knowledge during peak traffic periods.

Posted 6/29/2026full-timeLexington • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.
Host a variety of in-store sampling and product pairing events focusing on product presentation.
Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling.
Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service.
Set service case, ensuring the full product line is displayed in an appetizing manner.
Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
Update merchandising and marketing materials as required.

Requirements

What you’ll need

High school diploma or equivalent
1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role
Basic computer skills
Experience with food preparation is helpful but not required
Must have own transportation and be willing to travel to different retail locations within assigned area
Ability to work in a refrigerated/freezer environment
Ability to stand for a minimum of 4 hours

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Food PreparationBasic Computer SkillsProduct PairingSlicing TechniquesRetail Merchandising

Soft Skills

EngagementRapport BuildingProactive SellingCommunicationTeam Collaboration