Order Writer, Merchandiser

Boar's Head Brand

Order Writer/Merchandiser enhancing customer experience at retail stores by providing in-store support during peak periods. Engaging with deli customers and maintaining high standards of service and product presentation.

Posted 6/9/2026full-timeKingston • Massachusetts • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs
Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product
Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers
Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products
Host a variety of in-store sampling and product pairing events focusing on product presentation
Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling
Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products
Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service
Set service case, ensuring the full product line is displayed in an appetizing manner
Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced
Update merchandising and marketing materials as required
Complete additional activities or special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent
1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role
Basic computer skills
Experience with food preparation is helpful but not required
Willingness to learn and operate a slicer
Must have own transportation and be willing to travel to different retail locations within assigned area
Ability to transport and set up a folding table, utensils, platters, etc.
Must have an internet-enabled cell phone

Benefits

Comp & perks

Work area neat and clean
Good food safety and sanitation practices at all times

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

food preparationslicing techniquesproduct knowledgecustomer service

Soft Skills

customer engagementrapport buildingmentoringproactive sellingexceptional service