Senior Vice President, Client Service Executive

BNY

SVP strengthening high-value client relationships for BNY’s Corporate Trust business. Driving retention, service excellence, risk management, and commercial opportunities across debt-market services.

Posted 8/20/2026full-timeHouston • Florida, Texas • 🇺🇸 United StatesSenior💰 $104,000 - $196,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client retention strategies, relationship management, and operational processes within Corporate Trust and financial services. Possesses strong analytical skills to assess client health metrics and implement effective solutions while ensuring compliance and risk management.

Highest-signal resume keywords

Client Retention StrategiesRelationship ManagementOperational ProcessesRisk ManagementCompliance Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health Metrics AnalysisCorporate Trust Products KnowledgeStrategic PlanningProblem ResolutionCross-Functional Collaboration

Soft Skills

Exceptional CommunicationNegotiation SkillsProblem-Solving SkillsClient-Obsessed MindsetPassion for Service Excellence

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Financial ServicesClient AdvocacyService EnhancementsMarket DynamicsGovernance

About the role

Key responsibilities & impact

Serve as the primary service escalation for a portfolio of high-value clients
Develop and execute client retention strategies
Monitor and assess client health through reviews, metrics, and feedback loops
Identify client risks and implement preventative actions
Collaborate with Operations, Product, Risk, and Legal to deliver seamless service and resolve complex issues
Collaborate with Client Coverage Sales and Relationship Management to drive service success and future commercial opportunities
Anticipate client needs and stay informed on market trends, regulatory changes, and BNY-initiated change
Offer proactive insights and solutions
Advocate for clients in product development, service enhancements, and process improvements
Uphold governance, risk management, and compliance standards

Requirements

What you’ll need

10–12 years of client service or relationship management experience in Corporate Trust or related financial services
1–3 years of management experience preferred
Experience in an operational area and/or client services preferred
Bachelor's degree or equivalent combination of education and experience required
MBA preferred
Proven track record of client retention and satisfaction
Exceptional communication, negotiation, and problem-solving skills
Ability to analyze client health metrics and translate insights into action
Deep understanding of Corporate Trust products, market dynamics, and operational processes
Client-obsessed mindset and passion for service excellence
Knowledge of client advocacy, relationship/service management, problem resolution, strategic planning, risk and compliance awareness, and cross-functional collaboration

Benefits

Comp & perks

Highly competitive compensation
Wellbeing programs
Flexible global resources and tools
Generous paid leaves, including paid volunteer time
Annual discretionary incentive award eligibility
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance for employee and eligible dependents
Vacation and sick time
Equal Employment Opportunity/Affirmative Action